Analyst firm focussing on consumer and enterprise communications
Marlborough, UK
Joined October 2009
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Cloud Telephony showed continued strong growth in 2021 and 2022, @MZA_Analysts research shows multi-tenant platforms and #UCaaS services dominate but dedicated instance solutions remain important #ucoms #EnterpriseConnect
mzaconsultants.com/2022/11/1…
MZA Analysts retweeted
More merger news - OpenText Acquires XMedius for Unified Communications, Enterprise-to-SMB Expansion. #UCaaS #CCaaS ow.ly/FabB50yI2JC
MZA Analysts retweeted
Using @MZA_Analysts numbers, CMO Durow portrays how the move to the cloud varies dramatically by size of business #MitelSummit19
Team Collaboration Weekly Active Paid User Base doubles to 24 million in 2018 according to @MZA_Analysts insight #ucoms mzaconsultants.com/2019/07/1… @MicrosoftTeams @SlackHQ @CiscoCollab
ALT Global Team Collaboration Weekly Active Paid User Base - MZA
ALT Team Collaboration Weekly Active Paid User base - vendor shares 2018 - MZA
"Exceptional Customer Experience takes constant Communication and Continuous Improvement" #CX #custexp panel @EnterpriseConnect #EC19 panel session on NOW in SunD @CiscoCollab @Genesys @DimensionData @Selligent
Kicking off the first session #EC19 "Breaking down Enterprise barriers to improve customer experience" #CX #CCTR 8.00am today . Thanks to the esteemed panelists @CiscoCollab @DimensionData @Genesys @Selligent and moderator @Chris_MarronMZA
As part of the Contact Centre track led by eminent expert @mcgeesmith @MZA_Analysts @Chris_MarronMZA is looking forward to moderating the first #CCTR #CX panel of #EC19 with @janelle_dieken @genesys @tfamous @ciscocollab @johnher2010 @Selligent and @DimensionData's Matthew Saksin
In preparation for Enterprise Connect 2019 panel session Monday 18th March 8am @enterprisecon @Beth_Schultz sits down with @Chris_MarronMZA @MZA_Analysts to discuss "Customer Experience": All About the Data nojitter.ubmtech.libsynpro.c…… #cctr #custexp #AI
In preparation for Enterprise Connect 2019 panel session Monday 18th March 8am @enterprisecon @Beth_Schultz sits down with @Chris_MarronMZA @MZA_Analysts to discuss "Customer Experience": All About the Data nojitter.ubmtech.libsynpro.c…… #cctr #custexp #AI
MZA Analysis Cloud and Technology Transitions in Global Contact Center Market mzaconsultants.com/2018/08/1… #custexp #ucoms #CCaaS #cctr
MZA Analysts retweeted
The $7.8 billion market for conferencing solutions from @MZA_Analysts. @CiscoCollab lead overall, from @SkypeBusiness and @ATTBusiness, while diversifying has aided @West_UC / @InterCall, @bt_global and @PGi. #ucoms #conferencing
mzaconsultants.com/2018/08/1…
Global team collaboration user base grows to 13m paid weekly active users in 2017 #ucoms #collaboration @MicrosoftTeams @SlackHQ @CiscoCollab lead mzaconsultants.com/2018/08/1…
Team @MZA_Analysts heading to Orlando. We're looking forward to a great week @enterprisecon #EC18 engaging with #ucoms and collaboration peeps @SteffWatson @MZATimGelardi @Chris_MarronMZA Peter Hale, Cathy Billington :-)
MZA Analysts retweeted
Final preparations before heading to @enterprisecon for the mayhem. Meetings booked that show the spectrum of UC that customers require. Full-stack, best-of-breed, integrated, over-the-top, stand-alone, on-premise, etc etc. Busy, busy, busy! #EC18
MZA Analysts retweeted
LATEST: #RoundTable: Only 15% of Unified Communications is in the #Cloud, correct?
We asked a variety of contributors for their statistics & opinions around cloud service uptake within #UC
@MZA_Analysts @Avaya @modalitysystems #UComs #UCaaS ow.ly/aSEv30izfZn
MZA Analysts retweeted
Not in the UC hall at #ISE2018, but certainly showing their UC capabilities, the @ClearOne Collaborate Pro range of endpoints and Spontania cloud service has a big presence too. Good turn out for #HappyHour! #VideoConferencing #VCaaS
MZA Analysts retweeted
The strategy of @PexipInc doesn't change, enable everyone to meet with everyone, on anything. Interoperability of endpoints a key driver, but allowing choice is the underlying factor. #ISE2018 #videoconferencing #UComms
MZA Analysts retweeted
The @Polycom stand at #ISE2018 shows the range of shapes and sizes that VC endpoints can come in. Partnerships key focus, and equipping more rooms with more devices. #ISE2018 #videoconferencing @PolycomEMEA
MZA Analysts retweeted
The @Microsoft Surface Hub seems to be either piggy-backing on the success of @SkypeBusiness, or helping to drive it. It's sometimes hard to tell which! Quality of whiteboarding first priority, along with eco-system experience. #surfacehub #ISE2018 #Ucomms
MZA Analysts retweeted
Always loads of innovation @trueconf and the same again here at #ISE2018, with SDKs front of booth with some cool video kiosk use cases. Technology capabilities and democratising it continues to be the focus. #trueconf #videoconferencing #infrastructure #notjustinrussia