The coffee is served now. Rent and payroll still arrive on their own calendars.
Our fictional coffee-shop story follows the sales, costs and cash behind a busy counter: youtu.be/tbg1fMUBJBk
2
A monthly fee is only the first part of a subscription story. The return visits create the work.
Our illustrated car-wash episode follows both: youtu.be/gqFBPvma0sE
4
A discount today and points for a later visit are different reasons to open an app.
Our McDonald's episode follows the offer, the receipt and the next visit: youtu.be/6U-IMzKJ6zw
12
A tag can invite a comparison without telling you the full story of how the item reached the rack.
Our T.J. Maxx episode follows the tag, the buying decisions and the shopper: youtu.be/rL49AqrarYA
5
One store visit can solve an urgent need without covering the whole shopping list.
Our Dollar General episode follows location, assortment and the trade-offs behind a quick stop: youtu.be/gLbWMFatbE8
2
The outlet logo looks familiar. But did this particular product ever sit in the regular store?
Our new episode follows outlet-exclusive collections, transferred merchandise and the choices behind the price tag.
Watch: youtu.be/D_VBJA7IRjE
8
The showroom helps shape the choice before a mattress reaches the checkout.
Our episode follows what changes when a mattress maker buys a retail chain: youtu.be/ZcVFskIUbxM
13
A dining room is one way to serve a meal. A pickup counter creates a different set of decisions.
Follow ordering, preparation and collection in our illustrated restaurant episode: youtu.be/IqSviz2y5n0
5
A prescription changes hands at the counter. Payment can follow a different route.
Our pharmacy episode traces the work and the money behind a familiar errand: youtu.be/wKIS-7S5mnw
5
The pump and the store share a property, but they have different jobs to do.
Our illustrated gas-station episode follows what brings drivers in and what might bring them through the door: youtu.be/vcqmRM7zV18
4
