Fireman 🚒 turned SaaS founder. CEO @ Precision. Prev COO @ SaaS Academy, CEO @ UpLaunch (acq. 2020). Husband, father of 3 boys.
Frederick, MD
Joined July 2011
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claude with no training is just a human with no training
they'll do whatever
so don't throw the baby out with the bathwater
give it what you'd give a new hire
skills, templates, examples, a checklist for slop
then judge it
if you're 100% intolerant of mistakes
dude, go find a mirror 😂
founders make more mistakes than anybody on earth
we just act like we're immune
being a dick never makes any of it easier
it just makes you feel better
everybody wants a self-managing team
nobody wants to push the management back onto the team
next time someone asks "what should i do?"
ask what they think
most of the time they'll have the right answer
if it's crazy, great. now you get to coach them
two colors matter on my calendar
red for revenue
yellow for heads-down work
anything else isn't making money or building the vision
if you don't protect time for the work you do alone
everybody else will come steal it
high performers like to win
but you can't win if nobody told you where the finish line is
nothing kills a high performer faster than missing an expectation that was never clearly communicated
if your best people keep missing, evaluate your leadership first
i moved into a firehouse at 18
20 to 25 runs a day, every day, every night
a year there was like five years of experience at a normal pace
best way to learn anything is to go all in
don't dabble
a slack message is not urgent unless you define it
at my company an emergency is a phone call
we agreed to that out loud
how often does my phone ring for one?
somewhere between 0 and 0.5 times a month
everything else can wait a couple hours
🛸 Matt Verlaque retweeted
There are really just two types of VCs — problem solvers and problem amplifiers
A problem solver quickly diagnoses what’s happening and has a deep network of experienced people who can help you solve the problem.
A problem amplifier is the first investor to send you something you obviously saw and says “hey, did you see this?” with no thoughts on a game plan for what needs to happen next.
someone on your team screws up
before you get mad, check 3 things
1. did you build a system that let it happen, or no system at all?
2. did you teach them how to think about the problem?
3. did you coach them on it more than once?
only then is it a people problem
🛸 Matt Verlaque retweeted
You need to be capturing everything you do behind a screen.
Every decision, edit, process.
The sooner you start doing that, the sooner you’ll have the training data to not have to do those things anymore.
in 2 years every individual contributor who works on a computer will be a manager
managing bots or managing meat sacks 😂
what we do right now:
every item our ai agents put on my daily list comes with the next action
and a red, yellow or green for how much ai can do it for me
biggest sign you work for a toxic manager:
you never know which version you're getting
one day it's "let's talk about your career path"
next wednesday it's "you can't do anything right"
your best people won't tolerate that coin toss
they leave
the worst ones stay
founders tell me "my team can't get anything right"
cool
show me on your calendar where you train them
show me the process you wrote that they're not following
nothing there?
then the person you need to be frustrated with is you
when i made lieutenant my captain told me
"what you tolerate, you endorse"
a paper towel on the bathroom floor today
the trash can tomorrow
the fuel tank next week
then the water tank's low when somebody's bedroom is on fire
a standard is what you're willing to accept
