The new @slcairport somehow succeeded at recreating the worst parts about the worst airports but managed to create new ones at the same time. #worstairport #booslc #dontvisitslc
The new @slcairport is a 70-year regression in travel and makes Utah look bad. Cant believe this crap ever got past a committee.
Nice to have access to more hotels now that @Marriott and SPG programs are together. But the New Marriott-ized SPG app is awful! #UserExperience
Matthew Miller retweeted
Common reaction to a teammate resigning:
1. Why are you leaving?
2. How can we keep you?
3. Do you know you're going to regret it?
Alternate Golden Rule version:
1. Thank you for your service
2. Congratulations on your new job
3. What can we learn?
The trouble with NPS? Ask my X-trail. lnkd.in/ga8ZUaD
It's tempting to look at the customer journey in a way that validates the old paradigm. But that's a trap. lnkd.in/ehDECkG
Matthew Miller retweeted
Marketers over focus on tactic results, but up-leveling focus to program level can help u understand overall impact @jenhorton #SDTechX
Matthew Miller retweeted
I'm grateful to @SenJohnMcCain for his lifetime of service to our country. Congratulations, John, on receiving this year's Liberty Medal.
Matthew Miller retweeted
Hitler called it "lying Press" and Trump calls it "fake news" but the intent is the same all around: silence dissent and crush information.
Matthew Miller retweeted
I cannot believe the President of the United States officially used his platform to challenge the broadcast license of a media organization.
Matthew Miller retweeted
Replying to @JacobAWohl @realDonaldTrump
The president is directly challenging the first amendment here. This should be a no brainer that this is NOT OK!!
Matthew Miller retweeted
Join us September 12 at 10am PT to watch the #AppleEvent live at apple.co/event. Retweet for updates from @Apple.













