Loyalty is a two-way street, but today it is clear that @Ford does not value its most loyal customers. My family has a strict history of leasing a brand new vehicle every 2 years. For 10 years, I have been a dedicated Ford driver, and this 2019 Ford Escape 1.5L EcoBoost... (1/3)
...was the only vehicle we ever decided to buy out at lease end, solely because we trusted the brand enough to pass it down to my son. At under 56k miles, it suddenly suffered a catastrophic engine failure with zero warning—dropping into a dangerous 20mph limp mode. (2/3)
The diagnosis? Coolant leaking into cylinders—a known defect. @Ford knew about this engineering flaw, quietly extended the warranty under CSP 21N12, but never notified owners, letting it expire this Feb. @FordService turned their back on a loyal family. #FordEscape #EcoBoost 3/3