@British_Airways where are our bags? Bags not unloaded after LHR chaos yesterday. Reported at airport, 24+ hours later: no comms. Ur baggage tracing not updating & phone hanging up on customers. I’m Silver member - unacceptable service. pls respond urgently on eta for delivery.
@British_Airways still no sign of our bags. It’s been with your assigned couriers since yesterday afternoon. It’s now 48+ hours without luggage. No messages, no notifications.
#communityfibre what’s going on? This is the 2nd time this week and worse still, there’s no where to call. Please provide a statement to your customers. I want a refund for this month
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Mithu Sengupta retweeted
@IndiGo6E - what’s with your customer service? You broke our luggage and I just can’t get an answer! We have an intl flight on Sunday and have no luggage. Each day we are given some excuse. Do you guys really understand service? 5 days already! #Disappointed! @MithuSengupta
Mithu Sengupta retweeted
Yesterday I payed off my student loan, whilst I’m pleased, it’s worth highlighting what a ridiculous and frankly shameful situation student loans have become.
A🧵 below on how student loans have become a money making racket, its long term problems and alternatives:
Mithu Sengupta retweeted
One of our trustees having a good chat with the @LBRUTMayor.
@KewEcoFair at St Luke’s Church, Kew.
Mithu Sengupta retweeted
It was such a pleasure to meet Simon & his team @RichmondScheme recently. Yet another jewel in our Borough serving the needs of the community with items for all homes & tastes. They collect as well as deliver items all over the Borough & are always looking out for new stock.
#QatarAirways appalling checkin and departure services at LHR this morning. We’ve paid over the odds for this?
Mithu Sengupta retweeted
If you have unwanted furniture or looking for items, this is a great charity to support. They have a small dedicated staff team, incl young people learning new skills, and 30-40 volunteers helping out.
✅ good for planet
✅ good for wellbeing
✅ good for tackling poverty 3/3
Mithu Sengupta retweeted
Honestly how does @Twitter justify not suspending Trump’s account at this point? He is spewing conspiratorial nonsense and is the nation’s leading source of disinformation. Any “news” value of his feed is now outweighed by damage to democracy.
Same here on Richmond Hill. logged complaint with Ofcom besides complaining on virgin media site itself. Not that it solves our immediate problems but at least Ofcom start monitoring. We haven’t had service since 8am yesterday - came back briefly but no service again today!
@virginmedia My TV and Broadband have been down for 14hrs now. Recorded message keeps adding time to the estimated fix. What’s going on please. Cannot afford another day like this #virginmediadown
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Unbelievable! And no communication at all. What they put on their website is incorrect and does not get updated?
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@virginmedia Is your services in Richmond TW10 down again? How come your web page never gets updated and we’ve been on hold for 45mins? We have work and school. This level of service is unacceptable.
Now on hold with customer service for 2 hours. @virginmedia do you honestly think this is acceptable level of service? How are we meant to work or do online classes during lockdown. happened in last few weeks without any proper explanation. You need to compensate your customers.
#virginmedia Why can’t you give customers an honest answer of what the issue is in Surrey. Told it was an upgrade but will be up by 3 pm Some engineers admitted it was an outage Now several hours of downtime during a lockdown. Surely you owe your paying customers an explanation.
#hsbc business banking. Are you there? On hold again for 35 mins ...why don’t you close your lines if you can’t handle the call volumes? Just needed to buy another product from you. Maybe the message is I should go elsewhere?
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after repeatedly being told my estimate wait time is 5 min, @kiwicom247 picked up after over an hour. When I asked about refunds, I was put on hold and then hung up on. Am on hold again and it has been over an hour. Very upsetting service in these troubling times.
#TfL when yours trains are not running and your customers are stuck due to platform overcrowding, you do not overcharge and penalise you’re customer for open gates and expect them to claim a refund. You should know better.
#tfl your overground service from Richmond is so unreliable; hardly ever runs on schedule and very little information given. Yet ticket costs are high for such poor service. Not acceptable!!
Mithu Sengupta retweeted
“Our planet is living and its life is at stake” @JoeCrabtreeUK #RichmondClimateAction
#southwesternrailways why are you not putting your air conditioning on - like a sauna in here especially with all your delays