#TeamNavient provides technology-enabled education finance solutions that help millions of people achieve success.
Herndon, VA
Joined May 2014
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Navient retweeted
Shopping, ordering dinner, or getting driving directions, your constituents are used to finding what they need through easy, user-friendly digital interfaces. Make sure your information is easy to find: navient.com/bpo/transforming…
#governmentexperience #DX #contactcenter #search #SEO
Did you know Navient has a team dedicated to helping servicemembers navigate their options?
Call the Military Benefits Team at 855-284-4879 or visit navient.com/loan-servicing/m….
#MilitaryAppreciationMonth #MilitaryBenefits
Navient retweeted
Your programs are a big deal, covering lots of people and transactions. Our scale makes us a CX partner of choice for the nation’s largest programs. We can help yours too.
Learn how: Navient.com/BPO
#governmentexperience
Looking for your 1098-E form this tax season? Log in to your account on Navient.com and select "Tax Statements" in the left menu.
Visit our convenient online help center for more FAQs: navient.com/loan-servicing/h…
Navient retweeted
Michael Smith, Senior VP and CHRO at Navient, reveals the compelling reasons why Diversity, Equity, Inclusion, and Accessibility (DEIA) stand tall among the top 5 strategic priorities for his company.
full video here: youtu.be/umpFbagB_3w
Navient retweeted
On Feb. 15, our #NavientBPO colleague Ken Duncan will be at the @NASWAORG Winter Policy Forum in DC. Ken looks forward to connecting and sharing latest government #CX best practices.
Level-up your program’s CX at navient.com/bpo/contact-us
#governmentexperience #contactcenter
Navient retweeted
5 tips for #CX technology success: real-time analytics; maximum automation; minimum manual processes; always-on self-service; and scalable systems.
More best practices at Navient.com/BPO
#govtech
Navient retweeted
CX challenges? High staff #turnover? A modern, omnichannel constituent experience can solve both.
Discover solutions at Navient.com/BPO
#governmentexperience #contactcenter #govtech
Navient retweeted
@BGCA_Clubs and @Navient launched a digital program to help families prepare for college. Find activities to learn about college costs, how to find scholarships, understand financial aid, and understand student loans. Visit myfuture.net/activities to get started!
Navient retweeted
#NavientBPO team enjoyed connecting with agencies and discussing #CX solutions at @ACTIAC CX Summit!
Do your New Year’s resolutions include enhancements to your program’s constituent experience? Check out our guide: images.navient.com/Navient/w…
#governmentexperience #contactcenters
Navient retweeted
The @ACTIAC CX Summit is coming up on Dec. 7 in Arlington, VA. Now is the perfect time to set some New Year’s resolutions for solving your program’s #CX challenges. For insights and best practices, visit navient.com/bpo/transforming….
#governmentexperience #contactcenters
Navient retweeted
On December 7, the #NavientBPO team will be at the ACT-IAC CX Summit in Arlington, VA. Dozens of agencies will gather to explore the best practices that are transforming government customer experiences.
Looking to enhance your program’s #CX? Contact us: navient.com/bpo/contact-us
Navient retweeted
#MemberNews: Congratulations to @Navient, who was recently named a best place to work for caregivers bit.ly/3ZA29Wr
#netde #debiz
Navient retweeted
That’s a wrap! Our Navient BPO team enjoyed reconnecting with friends and partners at #NASWASUMMIT23. Many thanks to our incredible host, @NASWAORG. Did you catch our 30-second video? Here it is again, to help you start to reset your CXpectations. #governmentexperience
Navient retweeted
We're looking forward to #NASWASUMMIT23 in Los Angeles. Will you be there? If so, stop by booth 52 to say hello. Let’s discuss solutions to your #CX challenges: technology, automation, staffing, constituent expectations, or anything else that’s on your mind. #governmentexperience
If you’ve been recently impacted by the wildfires in Hawaii, you may be eligible for disaster relief. Find out if your area qualifies here: navient.com/loan-servicing/
#HappyPrideMonth from #TeamNavient! 🏳️🌈
One of our core Navient values is we are always #StrongerTogether. That's why we support and uplift the LGBTQ+ community each and every day to achieve a more equitable workplace where everyone can thrive.
#PrideMonth #PrideMonth2023
This #MemorialDay, we honor the brave individuals who paid the ultimate sacrifice for our freedom, and support those who serve overseas and here at home.
Did you know Navient has a team dedicated to helping servicemembers navigate their options?
Call the Military Benefits Team at 855-284-4879, Monday through Thursday 8 am – 9 pm & Friday 8 am – 8 pm ET.
navient.com/loan-servicing/m….
#MilitaryAppreciationMonth #MilitaryBenefits
