During the course of our Credit-Card dispute. We uncovered the fact that @GoldmanSachs nor @gsbanksupport informed us of our consumer rights. @AppleCard @AppleSupport Specifically, your rights to appeal the outcome of a dispute investigation. “Your Rights and the Investigation.” bit.ly/3NkDOzH The law allows you to: “Appeal the decision within the time period the issuer gives you for payment or 10 days of getting the explanation, whichever is later. If you want to appeal, write to the issuer and tell them that you refuse to pay because you still dispute the billing error. But know that, at this point, the issuer can begin collection procedures”. In its official @GoldmanSachs notice, the notice failed to disclose the appeal process and under the law we believe they have the fiduciary @SEC @FTC responsibility to do so as a banking institution. Furthermore, we allege they skirted the law by not notifying the consumer. (PaloAltoFreePress)

@gsbanksupport @GoldmanSachs @Mastercard @AppleCard @SECGov @USDOT Missed two opportunities to demonstrate #BankingTranperency and chose not to. You chose to reduce my credit availability along with other unsuspecting customers #AppleCard

11 Pros and Cons of Email for Business Communication. bit.ly/43pyWi6 Shockingly, one of the largest banks in the world, @GoldmanSachs and its customer support team @gsbanksupport do not use email to communicate with is clients or customers. @AppleCard @AppleSupport “Email communication is one of the most widely used tools in business, and it's important to use it effectively. Proper email communication can save time, offer guidance, show competency and establish a reputation for a person or business. Knowing how and why email is beneficial and how to best use it can help you in nearly any profession or industry.” What’s more mind boggling, no one in GS management can offer an explanation to the above. #EmailCommunication #Customer #CustomerSatisfaction #CustomerService #CustomerServiceFail #CustomerCommunication @CharlesSchwab @Chase