@PRonCloud

ex-@Salesforce, advising growth stage #SaaS #startups #scale through #ValueSelling, #CustomerSuccess, #CX @INSEADAlumni

 London, England
Joined February 2015
  • Tweets637
  • Following232
  • Followers219
40Media
Seen at a patisserie in Holland Park.#YOY,#SalesTarget & #upsell is key for every business.Some track using #software others a #whiteboard!
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Kudos to @Nike @TetleysBeer @EmeraldGlobal @YorkshireTea @DavidLloydUK @JT_Ellis_Co @HarrogateSpring for showing @YorkshireCCC what #allyship means and that #racism isn’t the same as banter.
Prasoon Ranjan retweeted
WNDYR@wndyrsocial25 Oct 2019
After our successful launch in Boston, we're happy to share our new Evolution of Customer Success eBook! Download here: bit.ly/340QeTF #customersuccess
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Renewal forecasting is about glass half empty and creating an urgency. @chrisrauch @CxNetworkOrg #CSUnplugged #CustomerSuccess #Renewal #RenewalForecasting
“Start with culture statement and leadership to build a successful CS team” terry taylor from access group. @AccessGroupSCS #CSUnplugged @CxNetworkOrg
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Replying to @GulfAir
@GulfAir flight GF277 passengers are stranded @RGIAHyd as your incoming flight was small. No fault of ours, no airline staff, no confirmation for when to fly, no compensation for what to do between now and next flight. Pathetic service. Can someone tell us what we should do.
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@GulfAir has given no compensation for denial of boarding. @DGCA_IN @MoCA_GoI @MOICBahrain @airsewa_MoCA. #GulfAirSucks #NeverFlyGulfAir
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Finally, respite from the woes as @GulfAir helps us @BahrainAirport with transit. Thanks to their officials Mr.Raza & Ms.Ala. Refreshing change from @GulfAir airport manager @RGIAHyd who didn’t even bother to meet or speak, delegating to a ground staff who had limited authority.
Prasoon Ranjan retweeted
WNDYR@wndyrsocial20 Mar 2018
In today’s #infographic we take a closer look at our team, our thoughts around work and the benefits of #on-boarding with Wndyr.
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The meaning and thought-process behind WNDYR @wndyrsocial. Take a listen as @claireburge and Ivan share their thoughts on the journey. chaosandrocketfuel.com/wndyr…
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I dislike auto-response,I like message showing acknowledgment,accountability,apology of a problem.Very impressed @TfL #CustomerSuccess #101
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#StreetsofLondon #MahatmaGandhi #Gandhi @GandhiPortal @ucl @TheInnerTemple
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Excited to share the 2nd edition of Notion Insights – Crossing the Atlantic: Building a Category Leader in the U.S. buff.ly/2wxBU8M
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Prasoon Ranjan retweeted
Ritesh Banglani@banglani20 Sep 2017
The startup hype cycle, in two screenshots
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I'm a fan of #ValueBasedManagement.In #SaaS,#CustomerSuccess must drive #ValueRealisation & it'd be great if @GainsightHQ productises this. xitter.cf/gainsighthq/status/908…
Gainsight@GainsightHQ15 Sep 2017
What is the #ROI of @GainsigtHQ? @sctgldn uses our #Customer Maturity Model to analyze: bit.ly/2vlPafw
Got this from @googlemaps 6 mo after using it anon for driving.True #onboarding,#value never ends.My advise to #SaaS #startups I work with.
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Great article,reinforces my belief that #product creates the brand,#customers build & grow it. #CustomerSuccess #CX @GainsightHQ @nrmehta xitter.cf/gainsighthq/status/906…
Gainsight@GainsightHQ9 Sep 2017
"Why CEOs Should Take Ownership of Customer Success" #CEO #CustomerSuccess Check it out: bit.ly/2tZjh7L
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