Sr. Director for Financial Services Solutions @pega
Greater Chicagoland
Joined January 2014
- Tweets16.2K
- Following291
- Followers698
- Likes2.2K
OK Melbourne! Are you ready to build at light speed? #PegaFest is coming Tue 17 Nov!
Meet your peers & see what’s possible when we build for change together.
Register now 👉 my.sociabble.com/iQfeVpCooij…
OK Sydney! Are you ready to build at light speed? #PegaFest is coming Thu 19 Nov!
Meet your peers & see what’s possible when we build for change together.
Register now: my.sociabble.com/YAUt1Ah9kCf…
We are coming to you! #PegaFest Jakarta is landing Tue 3 Nov. Experience Pega Infinity '26, connect with developers across the region and celebrate the future of tech. Don't miss out on the innovation, networking and energy.
Register now: my.sociabble.com/Xu68PR6usJn…
Hey, Manila! This is your chance to dive into the future at #PegaFest.
Join us on Nov 5 for hands-on fun, fresh ideas & awesome people building what’s next.
Don’t miss out – your next big move starts here! 👉 my.sociabble.com/WCzrhHtVTe1…
Catch Abhay Jaykar at the AI and Quantum Technology Showcase:
Real-Time Decisioning for Personalised Engagement
📅 14 November | 2:40 PM – 3:00 PM
my.sociabble.com/hnyrP4goXAV…
I am thrilled to be working with Finextra again on this webinar. Join me and our panel of industry experts who will discuss how AI-enabled fraud & growing first party misuse are putting increasing strain on FSIs.
my.sociabble.com/8RZZdg5KW9z…
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AI can accelerate KYC. My peer Chiara has some views on governing intelligence across the lifecycle — and why the winners redefine the category instead of accelerating the old one.
my.sociabble.com/zx1WCHN397M… my.sociabble.com/tDZbjGxbdHb…
My peer Kelly has some thoughts on not allowing payment exceptions to slow your business down. Discover how AI helps teams streamline investigation processes, automate routine tasks, and focus on higher-value work.
my.sociabble.com/uuFoVyKmo75…
I think a big part of my job is to remind people we need to support customers in a time of need. Leading financial institutions can balance operational efficiency with customer empathy in retail payment disputes.
my.sociabble.com/uQDPqqVaYNN…
Payment disputes can be a real headache, but your ops don’t have to suffer. With unified intake & AI-driven automation, you’ll cut friction, stay compliant & speed up resolutions like a pro.
Check out my blog: my.sociabble.com/qcDbRDH4AKv…
The future of KYC isn’t just about getting folks in faster. It’s making decisions you can trust, with clear steps & outcomes you can explain. That’s how you build real confidence. My peer Chiara has thoughts on this ->
my.sociabble.com/QDGJCYCYpvg… my.sociabble.com/jn4x8LYJLmq…
My peer Kelly is all over this. Cross-border payments can be a headache with all the exceptions slowing things down.
But imagine slashing manual work by 90% and speeding up resolutions with agentic automation—better for banks and customers alike!
my.sociabble.com/PBmeTNoieAG…
Here's a piece I worked up recently on how to future-proof dispute operations. As payment rails multiply and AI-driven fraud accelerates, banks need a single, agile backbone that adapts without rip-and-replace.
my.sociabble.com/AFp2rTHgsqi…
KYC isn’t just about speed—it’s about making smart client-risk calls you can stand by.
It’s the kind of discipline that builds trust and keeps you ahead.
Click to read the blog in full from my peer Chiara. my.sociabble.com/PMzMuW8xAtw… my.sociabble.com/iMAhUSQGVt9…
Detection isn't enough. It's important, but you still have to help customers when you didn't detect it. As fraud evolves, so must your dispute ops. See how layered AI and smart automation close the gap.
my.sociabble.com/1WwGAovXsXN…
As volumes surge & real‑time processing becomes the norm, exception handling can't be reactive. In this on‑demand webinar my Peer Kelly explores banks use of design‑time intelligence & AI to prevent exceptions, reduce risk & keep working capital moving.
my.sociabble.com/tSYNiBNvnav…
While I have a new webinar coming up, this was a great one last year! How can banks resolve disputes faster without losing the human touch? How AI is transforming payment disputes —delivering speed, accuracy & empathy at scale.
👉 my.sociabble.com/5J5LkU92bQc… my.sociabble.com/Shf14A1SyH9…
In healthcare, building your own solutions sounds great—until you realize governing them is a whole different game.
Payer teams, beware: it’s way tougher than it looks to keep control. Let’s chat about making this easier.
my.sociabble.com/Zvkb1Wo4F8d… my.sociabble.com/hmoVXxySaGd…
Life is changing fast and marketing is no exception. Are you keeping up or stuck in the past?
Come hang out Nov 12 in Boston for The Art of Staying Relevant Summit. Real talks on GenAI, storytelling, and building brands that last.
Register -> my.sociabble.com/xGxyX6FsB7f…
My old friend Peter van der Putten argues the issue isn't AI getting too smart, it's that AI can still slip up, hallucinate & surprise us. Let’s keep it real & stay sharp on the risks.
Read it here: my.sociabble.com/NgDRgLShDVQ… my.sociabble.com/MoBQscM3FdR…
