https://xitter.cf/t.co/wIRnFzaeTS is a window into the strategies and performance of the Federal Government. This is an archive of a Biden-Harris Administration account.
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ALT U.S. Department of Commerce celebrates CXDay Gov CX Delivers for the People 2024
ALT A slide with “CX Day” branding that includes an illustration of a man reviewing papers and a text block stating “Access DOJ worked with the Office of the Pardon Attorney to streamline the Presidential pardon application process, removing obstacles and making it easier to navigate. The work underscores fairness and accessibility in our justice system!
ALT A slide with “CX Day” branding that includes an illustration of a diverse group of people in front of the Department of Justice building and a text block stating “The Access DOJ initiative is breaking down barriers and helping make Justice services more accessible, effective, and efficient for all.
ALT U.S. Department of Commerce Customer Experience (CX) Pioneers Meet Jim Genovese, a CX Pioneer and Team Lead within the Office of the Secretary. This year, Jim led the Department's efforts to build a CX Community of Practice, CX training initiative, and foundational CX governance. His commitment to strengthening DOC’s customer-centric culture shows how #GovDelivers! #CXDay GOV CX DELIVERS FOR THE PEOPLE
ALT A graphic with an image of a group of people raising their hand. Text reads: Customer Experience (CX) Is not just good for USAID's stakeholders - it's also good for development. Learn more about USAID's CX Action.
ALT Image shows a laptop user providing feedback by selecting a 5-star, happy face rating from a list of ratings that rage from 1 to 5 stars.
ALT Join Us in Celebrating Our Customer Experience Champions and Advocates! The U.S. Department of Commerce Celebrates Our Inaugural Class of 50 CX Champions and Advocates
ALT #GovDelivers Commerce CX Champions Completed six advanced workshops tailored specifically for the Department’s mission. They developed skills to lead CX projects and collaborate to build CX capacity across the Department. Photos of participants: Doug Freeman DOC OCIO, Justine Brown, DOC OIS, Rick Costello DOC OHRM, Lani Tito BIS, Shad Keene NOAA, Renata Lana NOAA, Mark Schmit NIST, Jyoti Malhotra NIST, Steven Choquette NIST, Ericka Ukrow ITA, Scott Ewalt USPTO, Joann Hill MBDA, Uma Hiremagalur MBDA Not pictured: Terrance Williams, DOC OAM; Greg Adel, DOC OCIO; Del Merkerson, DOC OFEQ; Adjoa Ataah, DOC OFM; Christina Serrano, DOC OHRM; Alicia Sowah, DOC OPA; Kanin Reese, Census; Jacob Wright, Census; Toni Krasnic, USPTO; Stan Kowalski, ITA; Jeff Link, NTIA; Emily Olson, NTIA; Connie O’Connell, BEA; Annie Persson, BIS; Bryan Borlik, EDA
ALT #GovDelivers Commerce CX Advocates Completed six online trainings and were awarded Forrester, Inc.’s Mastering Customer Experience credential. They developed skills to support CX projects and build CX capacity within their office. Photos of participants: Janna Roberts DOC OHRM, Lester Purnell MBDA, Anna Belton DOC OGC, Roya Moussapour USPTO, Ericka Brownlee-Keller DOC OCR, Saul Rojas NIST Not pictured: Heim Park, DOC OCIO; Samuel Mayo, DOC OFEQ; Christopher Brown, DOC OFM; James Genovese, OPE; Kietta Lockerman, DOC OPOG; Denny Kim, DOC OIS; Jenny Jovero, Census; Corey Pieper, NOAA; Nicole Ausherman, NIST; Lauren Gramp, ITA; Brendan Millan, ITA; Caitlin Pillon, NTIA; Ann McDonel, BEA; Riley O’Leary, EDA
ALT What's next: CX Community of Practice CX Champions and Advocates will play a foundational role in establishing and expanding the Department’s emerging CX Community of Practice. They will help strengthen the Department’s customer-centric culture and improve the experiences of those we serve.
ALT Illustration of a notebook and the words "Selling to the Government Contracting Guide"
