Official customer support for @postmates
San Francisco, CA
Joined May 2015
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Need help? You can tweet @Postmates_Help 24/7 for real-time assistance, or visit our customer FAQs at support.postmates.com/buyer and postmate FAQs at support.postmates.com/fleet!
We are here to help you. Please send us a DM with the phone number and email address associated with your account along with order details like order number, Restaurant name, date of the order, so that we can assist you accordingly. We'll be waiting for your response. teapaw.org/messages/compose?recip…
We understand your concern regarding the account. Please send us a DM with the phone number and email address associated with your account, so that we can assist you further. Looking forward to your response.
We're sorry for the inconvenience caused. Please note that if you're not seeing a restaurant on your app, you are currently outside the delivery radius of the restaurant. This can only be changed by the restaurant depending upon their conditions. Hope this clarifies your concern. teapaw.org/messages/compose?recip…
We are sorry for the inconvenience this may have caused you. To provide you with better assistance, please provide some additional information about your concern along with a screenshot you are facing issue with, we'd be happy to assist. Looking forward to hearing from you. teapaw.org/messages/compose?recip…
We're sorry to hear about this experience. Please send us a DM with the phone number and email address associated with your account and also provide us order number so that we can assist you further. teapaw.org/messages/compose?recip…
We apologize for the inconvenience caused to you here! Please send us a DM with details like phone number and email address associated with your account so that we can assist you further. teapaw.org/messages/compose?recip…
@greekoukla We understand this experience was less than ideal. We are currently reviewing your concern and will be in touch via in-app and email as soon as possible. Your patience is greatly appreciated.
We are sorry for the inconvenience. We’d like to take a look into this. We’ve sent you a Direct Message, please see your inbox. Thank you. teapaw.org/messages/compose?recip…
@Alexandrahuiza2 We definitely want to get this sorted out. It seems a member of our team has reached out to you. Please check the email associated with your Uber account as well as in-app and follow up with them there. teapaw.org/messages/compose?recip…
We sincerely apologize for the inconvenience, we can understand how this would have been very upsetting. We are currently reviewing your concern and will be in touch via in-app and email as soon as possible. We appreciate your patience. teapaw.org/messages/compose?recip…
We're happy to help resolve this issue. It appears we’ve already refunded you $7.84for your initial order, including tax and service fee . We have added $9.48 in wallet cash for promo code.Your patience is greatly appreciated
Sorry for the confusion, and we'll do everything we can to help. Our team is currently reviewing your message and will be in touch via email as soon as possible. We appreciate your patience while we work through this.
We're sorry to hear about this experience. Please send us a DM with the phone number and email address associated with your account so that we can assist you further. teapaw.org/messages/compose?recip…
Send us a DM! We would be happy to help. teapaw.org/messages/compose?recip…
Postmates Support retweeted
Hey Iris, please feel free to DM us if there's an order you'd like us to look into.
Hi Tara! Have you tried contacting our Fleet Support Team for assistance? They can be reached here: bit.ly/2m3yxPp
Need help? You can tweet @Postmates_Help 24/7 for real-time assistance, or check out the FAQ on postmates.com/help!
Hi there! We'd be happy to help. Can you DM us your account email address? teapaw.org/messages/compose?recip…