@PressReaderCare

We're here to answer your PressReader questions, and broadcast operational updates during service incidents. Follow @PressReader for the fun stuff.

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care.pressreader.com
Joined July 2014
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9Media
To our readers and partners, PressReader thanks you immensely for your support and understanding as we navigated through this cyber security incident. Updates in thread (1/6)
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Our latest update as of March 6th 2022 @ 8:30pm PST: Content Processing is now fully operational with all publications we have received from publishers since March 6th now published. (2/6)
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Our publishing team is still working with the publisher to have their paper back to our platform. Thank you for your patience.
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We apologize for the delay. We have quite of backlogs but rest assured that we're doing our best to make your papers available ASAP. -JF
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Yes, we are continuously uploading back issues and updating our catalog. Thank you for your patience. -JF
We are gradually updating our catalog and we are doing our best to upload the missing editions online. Thank you for your patience.
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Again, we thank you for your support and understanding. Content Processing is fully operational with all newspapers and magazines we have received from publishers since March 6th now published. (1/2)
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Missing issues between March 3rd and March 5th are currently being processed. Readers may notice minor issues with Text View and Listen functionality; this will continue to improve and be fully restored in the next 24-48 hours. Happy reading! (2/2)
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Most of the sites are back online. Please try accessing and let us know if you require further assistance. We would require your account details so please reach out to us at PressReader.com/Care
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Hi! Can you please send us a DM of your registered email address so we can assist you? Thanks! - RG xitter.cf/messages/compose?recip…
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While we are still investigating the full-scope of the incident, what we can share is that the PressReader team has been working around the clock to ensure that we stand alongside our partners in our commitment to the free press and the distribution of quality journalism. (5/6)
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This commitment has never been more important and we will continue to improve our operations to ensure that we are supporting each other in fulfilling this mission. We will provide updates as required. Thank you for your continued trust and understanding. (6/6)
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We continue to scale our Content Processing servers to their full capacity. Our dedicated teams are working to re-establish content on our site and apps and are aiming to achieve 75% content processing operating capacity by no later than midnight (PST) Sunday, March 6th. (1/2)
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We stand alongside you and our partners in our commitment to the free press and the distribution of quality journalism. Our entire Vancouver and Philippines operations will be working continuously to resume normal business operations. (2/2)
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Our teams have been working relentlessly on restoring operations and we are now able to process and release current newspapers and magazines, however, we continue to scale these systems back to their full capacity. (1/4)
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To get your favorite publications available as fast as possible, we are prioritizing titles from Europe, Africa and the Middle East, and we’ll then process publications from the Americas and, finally, Asia. (2/4)
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Our top priority is to have new editions available for our readers. We're working on this. Thank you for your patience. - RG
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We are unable to provide a timeframe on when it will be released. We will continue to share updates as they become available. -KM
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All this is to ensure timely delivery of the latest issues in each publication’s time zone, which is our highest priority now more than ever. Both text view and other interactive features such as text-to-speech and translation will be available. (3/4)
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We will continue to share updates as they become available. Once again, thank you for your trust, patience and collaboration as we work hard to restore operations. (4/4)
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