#CXO cross pollinating #CX #EX strategy & design best practices by studying + traveling the world over. (he/him)

Tokyo | Denver | SIngapore
Joined March 2009
Awesome sit down w/ my good friend and someone I really admire in the #CX space, Bill Staikos, to discuss all things experience leadership, capability building, inspiration on the latest edition of @becustomerled1 lnkd.in/gsgKQz6p #leadership #experiencedesign #CXstrategy
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Construct a Pedestrian Bridge over the South Platte River for Safe Access - Sign the Petition! chng.it/H5y6xdMg @Change #Colorado #cycling
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The new @chameleon brand and website: chameleoncollective.com/ launched today marking a 2 year transformation around our clients. We drink our own kool aid now. Our value prop is razor sharp. Let us know how we did! #weararechameleons #transformation #customer #design
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Be hard on yourself when it comes to consistency. Be easy on yourself when it comes to intensity. Most athletes have it in reverse.
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Founder Freddie Laker reflects, "Being recognized for the 3rd year is a testament to our past achievements. To our team, partners, & businesses we've had the honor of serving: this accolade is a celebration of where we've been & a promise of the transformation still to come."
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Another case for Zone 1-2 training; “The vast majority (of athletes) should assume that their metabolic fitness is currently weaker than their cardiovascular fitness & should spend the majority of their time rectifying that weakness.”
"But I'm a fairly fit guy. If I can run, why should I spend my time walking?" Because cardiovascular fitness and metabolic fitness are not the same. So much of the important stuff, from a health perspective, comes from basic metabolic fitness, i.e... Conditioning your slow twitch fibers to use fat as their primary fuel. Without information to the contrary, the vast majority should assume that their metabolic fitness is currently weaker than their cardiovascular fitness & should spend the majority of their time rectifying that weakness.
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I'm at VEA Newport Beach, a Marriott Resort & Spa in Newport Beach, CA swarmapp.com/c/lgtCd6ljD9B – at Newport Beach, CA
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Off to OC and a few weeks of travel ✈️ (@ Denver International Airport - @denairport in Denver, CO) swarmapp.com/c/kXMvJAVZCSu – at Colorado, USA
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Late and rainy (@ Denver International Airport - @denairport in Denver, CO) swarmapp.com/c/7OAE2O2Sypx – at Colorado, USA
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To Colorado for the weekend 🏔️🗻 (@ John Wayne Airport - @johnwayneair in Santa Ana, CA) swarmapp.com/c/3IpofrokzRf – at Costa Mesa, CA
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I'm at VEA Newport Beach, a Marriott Resort & Spa in Newport Beach, CA swarmapp.com/c/cpmYW9DiGz2 – at Newport Beach, CA
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Livestock Account for 51% of Greenhouse Gases. Wanna save the planet? Eat no (less) meat. Spread the word. #MeatLessMonth
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“We will not accept guests with excessive perfume or cologne as it will interfere with the aroma of the cuisine. We appreciate your understanding and cooperation.” Sazenka 茶禅華 - 3★ Michelin Chinese restaurant in Minamiazabu, Tokyo, 🇯🇵 #Omotenashi #CX sazenka.com/en/info
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Another really nice post by @Jinkangmoller. Two key empathy takeaways that I always live by; meet your customers directly and seek stories - not answers. Thank you for sharing Jin! #customerexperience #empathy #design #customerresearch #userexperience #CX #UX #XM
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Kudos to ⁦@Gap⁩ for taking the lead on #disabilityawareness . Normalizing the conversation matters. Representation matters. #diversityandinclusion #accessibility #UX
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Tokyo subway pushers in the 1960s and 1970s.
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Xin Nian Kuai Le to all my friends and their families celebrating Chinese New Year 🎉 May the year of the Rabbit be one of health and fortune. #ChineseNewYear2023 #RabbitYear2023
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You have 1000 projects you could do, 100 projects that you should do, but only 10 projects that you CAN do. Where do you start? I find this 2018 podcast I did in on prioritization more relevant than ever: The CX Cast® thecxcast.com/136-prioritize… #CX #strategy #customer #XM
Who actually reads the newsletter?
When you jog, listen to me and @junoliveconnect CEO @J_Hotsenpiller chat about building #diverse & #inclusive digital communities through #travel, #languages and #EmployeeExperience here. #EX #diversity podcasts.apple.com/us/podcas…
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