RIC

REMINDER! We’re celebrating 25 years of Protecting YOUR Interests, and our next Customer Education Outreach is happening at Lowlands Mall, Tobago on Saturday, October 24th! Join us from 1:00 p.m. to 5:00 p.m. for an afternoon of interactive activities, fun quizzes, energy and water-saving tips, consumer rights information and the opportunity to meet your regulator and learn how the RIC can assist you. 📍 Lowlands Mall, Claude Noel Highway, Mount Pleasant, Tobago 📅 Saturday, October 24, 2026 ⏰ 1:00 p.m. – 5:00 p.m. Bring your questions, learn something new and connect with the RIC. We look forward to seeing you there! #RIC25 #ProtectingYourInterests25Years #ConsumerEducation #SanFernando #TrinidadAndTobago

San Fernando, we’re coming your way! We’re celebrating 25 years of Protecting YOUR Interests, and our next Customer Education Outreach is happening at C3 Centre on Saturday, October 3rd! Join us from 1:00 p.m. to 5:00 p.m. for an afternoon of interactive activities, fun quizzes, energy and water-saving tips, consumer rights information and the opportunity to meet your regulator and learn how the RIC can assist you. 📍 C3 Centre, San Fernando 📅 Saturday, October 3, 2026 ⏰ 1:00 p.m. – 5:00 p.m. Bring your questions, learn something new and connect with the RIC. #RIC25 #ProtectingYourInterests25Years #ConsumerEducation #SanFernando #TrinidadAndTobago

✅𝐖𝐡𝐚𝐭 𝐭𝐲𝐩𝐞𝐬 𝐨𝐟 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐜𝐚𝐧 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐡𝐞𝐥𝐩 𝐭𝐨 𝐫𝐞𝐬𝐨𝐥𝐯𝐞? If your Service Provider (WASA or T&TEC) fails to resolve the problem, or if you are not satisfied with the action the Service Provider has taken, you can contact the RIC for further assistance in resolving your complaint. ❗️ 𝐏𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐜𝐚𝐧 𝐨𝐧𝐥𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐡𝐚𝐯𝐞 𝐛𝐞𝐞𝐧 𝐟𝐢𝐫𝐬𝐭 𝐟𝐢𝐥𝐞𝐝 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫 (𝐖𝐀𝐒𝐀 𝐨𝐫 𝐓&𝐓𝐄𝐂). #RICTT I #ProtectingYourInterest I #Complaints

We’re celebrating 25 years of Protecting YOUR Interests with three Customer Outreach Sessions across Trinidad and Tobago! Join us for interactive activities, quizzes, energy and water saving tips, consumer rights information and the opportunity to meet your regulator and learn how the RIC can assist you. 📅 Check out our calendar for all three outreach dates and locations. We look forward to seeing you there! #RIC25 #ProtectingYourInterests25Years #ConsumerEducation #TrinidadAndTobago

Are you dissatisfied with the outcome or progress of complaints you have lodged with WASA or T&TEC? Customers who wish to lodge a complaint with the RIC can do so via: 📱 WhatsApp: 1-868-776-0256 (MESSAGES ONLY) ☎️ Toll Free: 800-4RIC (4742) 📧 Email: [email protected] 💻 Website: ric.org.tt 📘 Facebook: Regulated Industries Commission 𝐏𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐜𝐚𝐧 𝐨𝐧𝐥𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐡𝐚𝐯𝐞 𝐟𝐢𝐫𝐬𝐭 𝐛𝐞𝐞𝐧 𝐟𝐢𝐥𝐞𝐝 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫 𝐚𝐬 𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐞𝐝 𝐢𝐧 𝐒𝐞𝐜𝐭𝐢𝐨𝐧 𝟓𝟑:𝟒 𝐨𝐟 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐀𝐜𝐭. I #RICTT I #utilityregulation I #protectingyourinterests I #complaints

RIC's Quarterly Complaints Report - 2nd Quarter 2026. Please contact us if you are dissatisfied with the outcome of your complaints with your water or electricity service providers (WASA or T&TEC). ☎️ Call us Toll Free - 800-4RIC (4742) (868) 625-5384 (868) 627-7820 (868) 625-3655 (868) 627-0821 📧 Email: [email protected] ⚠️ Remember: You must first contact your service provider (WASA or T&TEC) to give them the opportunity to resolve the issue. If it remains unresolved, we’re here to help! You can also: WhatsApp (MESSAGES ONLY) @ 776-0256! 📱 Our Customer Service Officers will be available from Monday - Friday 8:00am - 4:00pm. #ProtectingYOURInterests I #utilityregulation I #regulation I #customerservice I #complaintsrepor

📢 We’re coming to Tunapuna! The Regulated Industries Commission (RIC) invites you to our next outreach event. 📍 Location: Tunapuna/Piarco Regional Corporation – Main Lobby, Centenary Street, Tunapuna 🕙 Time: 10:00 AM – 2:00 PM 📅 Date: Wednesday 19 August 2026 📌Customers are advised to bring a copy of all supporting documents relevant to your complaint #RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights

Tunapuna, we're on our way! WASA and T&TEC customers, join us for an upcoming Customer Outreach Session. 🗓️ Wed 19 Aug 2026 🕙 10:00 a.m. – 2:00 p.m. 📍 Tunapuna Regional Corporation Main Lobby, Centenary Street, Tunapuna ✅Learn your rights ✅Get guidance on utility complaints ✅Speak one-on-one with our Customer Service Officers 📌 Bringing a complaint? Don't forget your supporting documents. See you there! #RICTT #CustomerOutreach #Tunapuna #KnowYourRights #ConsumerSupport #WASA #TandTEC

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟐𝟓 25 years. One commitment. 💚 Protecting consumers. Promoting transparency. Strengthening utility regulation. Thank you for being part of our journey—and here's to the future. #RIC25 #25Facts25Years #ConsumerFirst #25YearsStrong

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟐𝟒 The RIC provides FREE customer support to help consumers get guidance or lodge complaints. 📞 800-4RIC (4742) 📧 [email protected] #RIC25 #25Facts25Years #CustomerSupport #ConsumerRights

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟐𝟑 The RIC's Quarterly Complaints Reports provide insights into complaint trends, utility performance, and complaint outcomes—helping consumers stay informed. #RIC25 #25Facts25Years #Transparency #ConsumerProtection

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟐𝟐 Information empowers consumers. 📢 From newsletters to social media updates, the RIC keeps Trinidad & Tobago informed about utility regulation, consumer rights, and industry news. 🌐 ric.org.tt #RIC25 #25Facts25Years #StayInformed #ConsumerEducation

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟐𝟏 Through the RIC's Customer Outreach Programme, consumers across Trinidad & Tobago can meet our team, ask questions, learn about their rights, and get guidance on utility issues. #RIC25 #25Facts25Years #CommunityOutreach #Utilities

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟐𝟎 The RIC promotes water conservation as part of sustainable utility regulation. In 2023, the Commission published guidance to encourage the efficient use of water across Trinidad and Tobago. Every drop counts. #RIC25 #25FactsFor25Years #WaterConservation #Sustainability

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟏𝟗 The RIC introduced performance-based regulation to encourage utilities to improve efficiency, innovation and service quality—not just recover costs. See link: Improving-Performance-Incentives-for-Public-Sector-Monopolies_Main_May-2021.pdf #RIC25 #25FactsFor25Years #Innovation #UtilityRegulation

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟏𝟖 In 2022, the RIC introduced performance metrics for WASA's call centres to measure response times and customer service performance. #RIC25 #25FactsFor25Years #WASA #CustomerService

𝟐𝟓 𝐅𝐚𝐜𝐭𝐬 𝐟𝐨𝐫 𝟐𝟓 𝐘𝐞𝐚𝐫𝐬 | 𝐅𝐚𝐜𝐭 #𝟏𝟕 The RIC is proud to be one of the six founding members of the Organisation of Caribbean Utility Regulators (OOCUR), established in 2002. Working together across the Caribbean to strengthen regulation, share best practices and improve utility services. #RIC25 #25FactsFor25Years #OOCUR #UtilityRegulation

#25Facts25Years | Fact #16 Fair utility rates are built on facts—not assumptions. The RIC uses the internationally recognised building blocks methodology to determine utility tariffs by assessing assets, investment returns, depreciation and operating costs. #RIC25 #FairRates #UtilityRegulation

#25Facts25Years | Fact #15 Utility regulation works best when everyone has a voice. For 25 years, the RIC has invited customers and stakeholders to participate in public consultations before major regulatory decisions are made. Your voice helps shape the future. #RIC25 #PublicConsultation #ConsumerVoice

#25Facts25Years | Fact #14 Reliable electricity starts with reliable data. The RIC introduced internationally recognised indicators to measure: 📊 SAIFI – outage frequency ⏱️ SAIDI – outage duration 🔌 CAIDI – restoration time Because what gets measured gets improved. #RIC25 #Electricity #UtilityRegulation #ConsumerFirst