@RailOmbudsman

Offering Alternative Dispute Resolution for GB rail customers unable to resolve their issues directly with train companies. Tel 0330 094 0362

 United Kingdom
railombudsman.org
Joined July 2018
  • Tweets861
  • Following167
  • Followers1.3K
75Media
This #BetterTransportWeek, we're proud to support a rail sector that puts passengers at its heart. Through independent dispute resolution, @therailombudsman helps passengers and rail service providers find fair outcomes when things don't go to plan. #BetterTransportWeek
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Recent reporting highlights how many rail passengers are unsure of their rights when journeys donโ€™t go to plan. Read the latest article from @DailyMirror below. ๐Ÿ”—ow.ly/VSs050Ygy3B #RailPassengers #PassengerRights #RailTravel #RailIndustry #KnowYourRights
Couple running through station with suitcase

ALT Couple running through station with suitcase

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๐ŸŽ„ Festive wishes from everyone at The Ombuds Group Weโ€™ll be closed from 25 Dec, returning 5 Jan. You can still raise disputes online during this time, and theyโ€™ll be reviewed when weโ€™re back. Best wishes for the New Year โœจ #FestiveSeason #NewYear #Ombudsman
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The Rail Ombudsman has launched a new website with enhanced accessibility, usability and design. Explore key features, including a BSL video, WCAG 2.2 AA compliance, and more: railombudsman.org #Accessibility #RailOmbudsman
A modern passenger train with a yellow front is stopped at a busy platform inside a large covered railway station, with people walking alongside the train

ALT A modern passenger train with a yellow front is stopped at a busy platform inside a large covered railway station, with people walking alongside the train

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๐ŸŽ‰ย Weโ€™re delighted to announce that @ConsumerFriend0 has officially joined The Ombuds Group! lnkd.in/e7wy8kYw #consumerrights #fairnessfirst #ombudsgroup #consumerfriend
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The Rail Ombudsman is featured in The Sun today in an article exploring how the upcoming heatwave could affect travel โ€” and what refunds consumers may be entitled to. ๐Ÿ”— thesun.co.uk/money/35454544/โ€ฆ #RailOmbudsman #ConsumerRights #TravelDisruption #Heatwave #KnowYourRights

Full list of hot weather refunds you could be entitled to: your rights explained

SUMMER has well and truly arrived, bringing with it glorious sunshine and the promise of long, warm days. The Met Office has also said large swathes of the UK have met heatwave criteria. In the UK,โ€ฆ

thesun.co.uk
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Weโ€™re proud to share The Rail Ombudsman Annual Review 2024. ๐Ÿ“– Read the full review here: lnkd.in/etNYmUDF #railombudsman #annualreview2024 #disputeresolution #accessibility #railsector #consumerprotection #fairness #transparency #publictrust #independentombudsman
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The Rail Ombudsman has released its quarterly statistical report for Q3, 2024/25. To read the report please visitย ๐Ÿ”— lnkd.in/ejKNRxJR #RailOmbudsman #OmbudsGroup #q3 #ADR #legal
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On behalf of everyone at the Ombudsman, we would like to wish you a very Happy Easter. We wish you a peaceful and enjoyable Easter break. #Easter2025 #BankHolidayClosure #OfficeHours #Ombudsman #DisputeResolution #FurnitureAndHomeImprovement #RailOmbudsman
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The Rail Ombudsman is pleased to share the findings from our recent Consumer Experience Survey, conducted with the Office of Rail and Road (ORR) by global market research and public opinion agency Ipsos UK. ๐Ÿ“„ Read the full report here: lnkd.in/en3hin9q
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๐“๐ซ๐š๐ข๐ง๐ฅ๐ข๐ง๐ž ๐‰๐จ๐ข๐ง๐ฌ ๐ญ๐ก๐ž ๐‘๐š๐ข๐ฅ ๐Ž๐ฆ๐›๐ฎ๐๐ฌ๐ฆ๐š๐ง ๐ญ๐จ ๐’๐ญ๐ซ๐ž๐ง๐ ๐ญ๐ก๐ž๐ง ๐๐š๐ฌ๐ฌ๐ž๐ง๐ ๐ž๐ซ ๐ƒ๐ข๐ฌ๐ฉ๐ฎ๐ญ๐ž ๐‘๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง Read the full story hereโžก๏ธ lnkd.in/g97YSWce #railombudsman #disputeresolution #railindustry #customerservice @thetrainline
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The Rail Ombudsman has released its quarterly statistical report for Q2, 2024/25. To read the report please visitย ๐Ÿ”—lnkd.in/eGxET67E #RailOmbudsman #ombudsman #q2 #ADR #legal
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Hereโ€™s our festive opening hours for the holiday season๐ŸŽ„ Our team is here to help: โ˜Ž๏ธFHIO & DRO - 0333 241 3209 โ˜Ž๏ธRail Ombudsman - 0330 094 0362 ๐Ÿ“ง[email protected] ๐Ÿ“ง[email protected] ๐Ÿ“ง[email protected] #christmas #christmastime #officechristmas
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Happy Easter from all at the Ombudsman. Our opening hours for the Easter period are as below: ๐Ÿ•› โ˜Ž For FHIO/DRO telephone enquiries, please dial: 0333 241 3209 For Rail Ombudsman telephone enquiries, please dial: 0330 094 0362 #bankholiday #Easterย #RailOmbudsman #DRO #FHIO
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Rail Ombudsman retweeted
Huw Merriman@HuwMerriman22 Feb 2024
Delighted to meet yesterday with Kevin Grix and Judith Turner @RailOmbudsman to discuss their independent work supporting the rail industry to raise standards and improve services for customers
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@Ombudsmantweets and @RailOmbudsman are featured in @thisismoney today, in an article by consumer lawyer @deandunham around Christmas refunds. ๐Ÿ“ฐ lnkd.in/ewbP8dSm #RailOmbudsman #FHIO #ADR #DeanDunham #refunds #receipts #ThisIsMoney #mailonline #trains
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Our festive opening hours for the holiday season are as below: ๐Ÿ•› ๐ŸŽ„ #festivehours #2023 #2024 #RailOmbudsman #DisputeResolutionOmbudsman #FHIO #Christmas #NewYear
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The Office for Rail and Road (@railandroad) has this weekend begun its sponsorship of the Rail Ombudsman. lnkd.in/e9jgRB9a #ORR #RailOmbudsman #rail #complaints #accessibility #travel #passengers #passengerexperience #disability
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The Ombudsman Dispute Resolution Model in the Extrajudicial Landscape โ€“ the Artist Formerly Known as ADR? You can read the full blog to mark World Ombudsday, here - lnkd.in/ef9G52eu #OmbudsDay2023 #OmbudsDay #disputeresolution #ADR
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Today, on World Ombudsday, we join ombudsman schemes around the globe to celebrate and raise awareness of the history and practices of the ombuds profession. #OmbudsDay2023 #OmbudsDay #disputeresolution #ADR @RailOmbudsman
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