Ramon De Leon (@Ramon_DeLeon) header
Ramon De Leon (@Ramon_DeLeon) profile picture

Operations and Marketing Specialist | GM of @uruapancarnitas | Customer Experience Leader | Brand Builder | Crisis Management | Keynote Speaker

Chicago, IL
Joined October 2008
Photo by Ramon De Leon (@Ramon_DeLeon)Photo by Ramon De Leon (@Ramon_DeLeon)Photo by Ramon De Leon (@Ramon_DeLeon)Photo by Ramon De Leon (@Ramon_DeLeon)Photo by Ramon De Leon (@Ramon_DeLeon)Photo by Ramon De Leon (@Ramon_DeLeon)Photo by Ramon De Leon (@Ramon_DeLeon)
Watch some awesome videos on how #RamonWOW connects and engages customers ramonwow.com/
1
1
4
Ramon De Leon retweeted
We're back for the new year with the customer service tweet chat tomorrow night. Join us for another exciting edition of the #custserv chat. Our topic? We are diving into: 👉 Topic: "2026 Strategy: How will customer service help your business this year?" Join me and @GregOrtbach TUESDAY at 6PT - 9ET – at Los Angeles, CA
6
3
12
433
.@AmericanAir #RamonWOW is back in the passenger seat today, just like the old days. Small favor to ask via a DM. Love, Thanks!
1
2
188
Awesome Q's this week. Imagine the generation of customers that only swipe and only know video calls when they are the decision makers engaging with your brand or service.
Q9 | #custserv How does the preference for self-service options vary across different generations?
141
What a weekend….
53
160
4
3,064
32,717
Ramon De Leon retweeted
Nice to see you, Ramon! #custserv
1
1
1
63
Happy 16th @DPZRAMON Twitter anniversary @interactiveamy! Feels like yesterday I made you smile after an epic fail. Flashback to the Social Media Club Chicago meeting on #Vimeo vimeo.com/4438820 #custserv
1
206
A4 during my time at @dominos #custserv at call centers probably suffered the most. You can't automate love, and you can't demonstrate #empathy with your pajamas on.
Q4 | #custserv Remote work became common during the pandemic. How has this impacted the quality of customer service?
2
1
163
What an awesome time this was at Gravity Summit hosted by the amazing @beverlymacy1 at @Harvard @Ramon_DeLeon is a legend! Can’t believe how quick time flies! Good times! @garyvee @MCHammer and many more were there too!
2
9
271
Ramon De Leon retweeted
¡Atención Chicago! 🌮 This Sunday, September 8, I’ll be at Carnitas Uruapan to film an episode of the #TacoVlog! Chicago wrestlers, who wants to join me? Let’s have some fun! 🥳 📍 @UruapanCarnitas ¡Atención Chicago! 🌮 Este domingo 8 de septiembre estaré en Carnitas Uruapan grabando UN episodio del TacoVlog. Luchadores en Chicago, ¿quién se apunta? ¡Vamos a divertirnos! 🥳 📍 @UruapanCarnitas #ThunderRosa #TacoVlog #Chicago #Wrestling
8
16
133
6,845
A5 #custserv Speaking at events all over the world allowed my customers to get to know the face and heart behind the logo. Remember the 2009 @dominos pizza turnaround when they showed how much people disliked the taste. I helped fuel conversations with customers like this.
Q5 | #custserv Have you or your team members attended or presented at industry conferences? What was the experience like?
168
#B2B #B2C 🗨️ This chat's for YOU 🤔  Topic:  “Staying Informed and Offering Fresh Insights: How Do You and Your Team Keep Up?” The FASTEST hour on @X: The 15th Year of #Custserv chat TUESDAY 9pm ET/6pm PT #cx #customerservice #AI w/ me and @GregOrtbach buff.ly/3wRj6SB
2
5
351
A3) Free form. I don't like to think for the customer. Let them say what they need to say #custserv
Q3 | #custserv Do you allow your customer to fill in a topic in your email form, or do you have a menu, options or open text space?
2
182
A1) #custserv a little old school Contact us form paired with as soon as humanly possible response once it hits my email alert.
Q1 | #custserv How do you initiate instant communication on your website? Do you have a button on your site to start a chat or do you use a popup?
3
1
213
Q1 | #custserv How do you initiate instant communication on your website? Do you have a button on your site to start a chat or do you use a popup?
2
2
3
4
1,444
#B2B #B2C Consumers 🗨️ This chat's for YOU 🤔  Topic:  "Is Your Website Customer Friendly?" The FASTEST hour on @X: The 15th Year of #Custserv chat TONIGHT 9pm ET/6pm PT #cx #customerservice #technology #AI w/ me and @GregOrtbach
1
2
4
471
#B2B #B2C Consumers 🗨️ This chat's for YOU 🤔  Topic:  "How to get good customer service and get your problem resolved" The FASTEST hour on @X: The 15th Year of #Custserv chat TUESDAY 9pm ET/6pm PT #cx #customerservice #technology #AI w/ me and @GregOrtbach
3
1
6
475
#Custserv it feels like recess is over. It was fun, went by very fast, and made me move and think. Thanks @MarshaCollier @GregOrtbach and all that joined
2
2
156
Ramon De Leon retweeted
Replying to @MarshaCollier
A2 #custserv Yess. A repeat indicates that the query is either not understood or the customer has expectations beyond the routine. In either case, engaging at this point not only helps in faster resolution, it also gains confidence of the customer.
3
1
2
73
Ramon De Leon retweeted
Replying to @MarshaCollier
#custserv A5: yes, yes, and yes. Take the heat, apologize profusely, and then hang the wayward employee from the yardarm. Customers are people, treat them as such.
1
1
76