
Operations and Marketing Specialist | GM of @uruapancarnitas | Customer Experience Leader | Brand Builder | Crisis Management | Keynote Speaker
Chicago, IL
Joined October 2008
- Tweets48.9K
- Following15.3K
- Followers14.9K
- Likes2.3K
Pinned Tweet
Watch some awesome videos on how #RamonWOW connects and engages customers ramonwow.com/
Ramon De Leon retweeted
We're back for the new year with the customer service tweet chat tomorrow night. Join us for another exciting edition of the #custserv chat. Our topic? We are diving into:
👉 Topic:
"2026 Strategy: How will customer service help your business this year?"
Join me and @GregOrtbach TUESDAY at 6PT - 9ET – at Los Angeles, CA
.@AmericanAir #RamonWOW is back in the passenger seat today, just like the old days. Small favor to ask via a DM. Love, Thanks!
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Awesome Q's this week. Imagine the generation of customers that only swipe and only know video calls when they are the decision makers engaging with your brand or service.
Q9 | #custserv
How does the preference for self-service options vary across different generations?
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Happy 16th @DPZRAMON Twitter anniversary @interactiveamy! Feels like yesterday I made you smile after an epic fail. Flashback to the Social Media Club Chicago meeting on #Vimeo vimeo.com/4438820 #custserv
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Ramon De Leon retweeted
What an awesome time this was at Gravity Summit hosted by the amazing @beverlymacy1 at @Harvard
@Ramon_DeLeon is a legend! Can’t believe how quick time flies!
Good times! @garyvee @MCHammer and many more were there too!
Ramon De Leon retweeted
¡Atención Chicago! 🌮 This Sunday, September 8, I’ll be at Carnitas Uruapan to film an episode of the #TacoVlog! Chicago wrestlers, who wants to join me? Let’s have some fun! 🥳
📍 @UruapanCarnitas
¡Atención Chicago! 🌮 Este domingo 8 de septiembre estaré en Carnitas Uruapan grabando UN episodio del TacoVlog. Luchadores en Chicago, ¿quién se apunta? ¡Vamos a divertirnos! 🥳
📍 @UruapanCarnitas
#ThunderRosa #TacoVlog #Chicago #Wrestling
A5 #custserv Speaking at events all over the world allowed my customers to get to know the face and heart behind the logo. Remember the 2009 @dominos pizza turnaround when they showed how much people disliked the taste. I helped fuel conversations with customers like this.
Q5 | #custserv
Have you or your team members attended or presented at industry conferences? What was the experience like?
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Ramon De Leon retweeted
#B2B #B2C
🗨️ This chat's for YOU
🤔 Topic: “Staying Informed and Offering Fresh Insights: How Do You and Your Team Keep Up?”
The FASTEST hour on @X:
The 15th Year of #Custserv chat
TUESDAY 9pm ET/6pm PT
#cx #customerservice #AI
w/ me and @GregOrtbach buff.ly/3wRj6SB
Ramon De Leon retweeted
Q1 | #custserv
How do you initiate instant communication on your website? Do you have a button on your site to start a chat or do you use a popup?
Ramon De Leon retweeted
#B2B #B2C Consumers
🗨️ This chat's for YOU
🤔 Topic: "Is Your Website Customer Friendly?"
The FASTEST hour on @X:
The 15th Year of #Custserv chat
TONIGHT 9pm ET/6pm PT
#cx #customerservice #technology #AI
w/ me and @GregOrtbach
Ramon De Leon retweeted
Meet @MarshaCollier
- Author-1+ Million Books Sold
- Forbes Top 10 Influencer
- #CustServ Chat Tues 9PM ET
- #TechRadio Show
- Blog - coolebaytools com
- Social Media Marketing Influencer
Free #BusinessMonday Leadership Community #SuccessTRAIN -
Visit successcenter.com/nortrhridg…
Ramon De Leon retweeted
#B2B #B2C Consumers
🗨️ This chat's for YOU
🤔 Topic: "How to get good customer service and get your problem resolved"
The FASTEST hour on @X:
The 15th Year of #Custserv chat
TUESDAY 9pm ET/6pm PT
#cx #customerservice #technology #AI
w/ me and @GregOrtbach
#Custserv it feels like recess is over. It was fun, went by very fast, and made me move and think. Thanks @MarshaCollier @GregOrtbach and all that joined
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Ramon De Leon retweeted
Replying to @MarshaCollier
A2 #custserv Yess.
A repeat indicates that the query is either not understood or the customer has expectations beyond the routine.
In either case, engaging at this point not only helps in faster resolution, it also gains confidence of the customer.
Ramon De Leon retweeted
Replying to @MarshaCollier
#custserv A5: yes, yes, and yes. Take the heat, apologize profusely, and then hang the wayward employee from the yardarm. Customers are people, treat them as such.























