This is the Twitter handle for @Razorpay Support. For a quick resolution please raise a request here: https://teapaw.org/t.co/kNmRzkT3xk
Joined December 2016
- Tweets54.2K
- Following2
- Followers4.7K
- Likes50
Pinned Tweet
This is exactly why customer service matters so much to us. Solving an issue is important, but making sure our customers feel supported throughout the journey matters just as much. Great work, Krishna! 😊
big shoutout to Krishna from @Razorpay @RazorpayCare !
he helped us sort out the payment issue super quickly and was really helpful throughout :)
Also, thanks to everyone who reached out after my post and @ankushdharkar for connecting me with Krishna. Really appreciate it, folks! 🙌
Thank you for the wonderful shoutout. We’re glad we could support you and get the feature live. Huge credit to Ankita and the team for driving this through. We truly appreciate your trust in Razorpay.
Thank you @Razorpay @RazorpayX for jumping in and helping us with this one. Amazing service.
More importantly the best support, Ankita Tiwari was right at it, got us the best deal, and we have the feature live. @harshilmathur you got an amazing team and great SOP for active customers.
Moments like these remind us why ownership matters.
Thank you, Chhirag, for acknowledging the team’s effort. We’re glad we could resolve this and turn the experience around. Feedback like this keeps us motivated to keep raising the bar on support.
FINAL UPDATE:
I'm extremely satisfied with and grateful to the @RazorpayCare support team for taking the issue seriously and prioritizing its resolution. I've now received the refund, and while the initial experience was frustrating due to the technical glitch, the way the team stepped in, took ownership, and resolved the matter within a short timeframe was truly commendable.
As someone who regularly transacts through @Razorpay, this experience has further strengthened my confidence in the platform. It is reassuring to know that if something goes wrong, there is a capable and responsive team standing behind the product.
I hope the team continues to maintain these high standards of customer support and service.
Best wishes, and thank you once again! ❤️
Great support is what builds long-term trust.”
This is exactly what we aim for. Thank you, Striver, for trusting Razorpay across Payroll onboarding, account migration, and ongoing support.
Kudos to Nitesh and the team for making the experience smooth.
I genuinely love companies that care even after the sale is done or you are onboarded. It is very rare.
@Razorpay is one such company.
Every time we raise a ticket, the team follows up, checks if things are resolved, and makes sure we are actually satisfied.
We recently got onboarded to their payroll software, and the experience was again incredible. Nitesh and team made the entire process super smooth.
Last month we opened a new razorpay account moving our account from sole proprietorship to private limited. The migration of rates and all was taken care, and the support again 👏🏻
Great product is one thing. Great support is what builds long-term trust.
Keep up the amazing work, team @Razorpay. Kudos @harshilmathur and management.
Razorpay Care retweeted
I genuinely love companies that care even after the sale is done or you are onboarded. It is very rare.
@Razorpay is one such company.
Every time we raise a ticket, the team follows up, checks if things are resolved, and makes sure we are actually satisfied.
We recently got onboarded to their payroll software, and the experience was again incredible. Nitesh and team made the entire process super smooth.
Last month we opened a new razorpay account moving our account from sole proprietorship to private limited. The migration of rates and all was taken care, and the support again 👏🏻
Great product is one thing. Great support is what builds long-term trust.
Keep up the amazing work, team @Razorpay. Kudos @harshilmathur and management.
Thanks, Mahesh. Glad we could get this resolved for you. Krishna, Laxmikanth, and the team truly appreciate your kind words. We’ll continue to stay committed to supporting you with the same ownership and responsiveness.
Shoutout to Krishna and Laxmikanth from the @Razorpay team for the support over the weekend.
We were facing a payments-related issue that needed urgent resolution, and both of them stayed actively involved until everything got resolved properly. Really appreciate the responsiveness, coordination, and ownership throughout the process.
Thanks @RazorpayCare @harshilmathur @shashank_kr and the entire team for the help and support.
Glad to see this resolved, Yash.
Happy our support team could help get your payment gateway working smoothly. Thank you for sharing this with us.
Anyway, it's all sorted now. A big thank you to the @Razorpay
support team — their chat support was really helpful!
Thank you for the shoutout, Hitesh. This means a lot to the team.
Glad Krishna could help get this sorted quickly. We appreciate your understanding and will keep working to make the experience better. 🙏
A big shout out to Krishna from @Razorpay @RazorpayCare team,
He resolved everything in minutes. Such a kind gentleman.
Bugs are unavoidable in software, I totally understand that. Great help team.
Thank you for this generous appreciation. We are delighted to know Krishna could make such a positive difference to your experience. Recognition like this means a lot to us, and we are proud to have team members who go the extra mile every day. ❤️
Shoutout to the amazing customer rep, Krishna A, from @Razorpay @RazorpayCare team ❤️
The level of professionalism, and how awesomely helpful has this single person been in solving any, and every issue that I have had with the platform and the speedy resolution and follow ups is simply amazing.
You set a very very high bar for what customer support should look like for us small accounts(especially in the age of AI bot responses nonsense done by other companies)
I hope you get heavy appraisals and promotions for your exemplary work and assistance.
@harshilmathur You got to get this guy to train others!
❤️ Thank you Krishna.
Hi Vikas, I completely understand your concern here. In order for us to assist you with the same, please help us with the screenshot of the transaction and you email ID over DM, So that we can quickly escalate this to our concerned team. Regards, Anas
teapaw.org/messages/compose?recip…
Hey, we are here to assist you with your query. Please share a brief of your concern and contact details over a DM. We will check this and provide you with an update in shortest time possible. Regards, Anas
teapaw.org/messages/compose?recip…
Hi, our concerned team has updated the status of your query on ticket id: 4992729. Do write back to us on the same email thread for any further queries, we will be happy to assist you. Regards, Shlagha
Hi @Docsan2020, In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved. Best, Team Razorpay
Hi @MDAHMED25670222, In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved. Best, Team Razorpay
Hi @abufulaan, we always thrive for our customer's delight in every interaction. In order to do so, we request you to share your contact details and Email ID over a DM so that we can assist you on your query at the earliest. Regards, Anirvan teapaw.org/messages/compose?recip…
Hi @preciousbansal, at the outset we hear you and this is very sensitive to us, and would like to help you out. [1/2]
A detailed mail has been sent on the ongoing mail threat with the ticket ID: 4664858. Do write back to us on the same mail threat for any further assistance. We will be happy to assist you. Regards, Anirvan [2/2]@RishavNehal
Hey @factualsharma , I am sure this was frustrating and even though we strive to delight our customers, we miss the trick sometimes. [1/2]