Service & experience designer. Optimist. Keep it fair, keep it fun!

Berlin
Joined March 2009
In the long run, working on how you deal with struggle beats working on avoiding struggle.
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I had the pleasure of working through this last week. It's a great set of activities. Thank you @JoachimBrackx
If you want to design a better 2022 by looking at what happened in 2021, I created something useful: relatingtoself.com/Relating_…
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*Please share with your networks!* Kicking off the new year with a search for a Multidisciplinary Designer. Come work on some of the toughest social issues of our time with a world-class team of #PissedOffOptimists. Apply here: bit.ly/3HYDYaf
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Ten years of turning my personal experience during the year into a public reflection template. Full archive thread back to 2012:
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Back where it all started. One of my first ever sketchnotes.
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In 2022 I'll be building a reflection tool inspired by these templates over at softerharderquestions.com. The first version is live today.
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Giving away these LFTs! Right click, get tested and keep safe
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When they insist on assembling IKEA furniture for your first date, always ask: "Are we building our future together, or is this about casual hex?"
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Richard Hylerstedt retweeted
The biggest influence on our lives are services, but we live in a world that is completely unprepared for the impact of them - on us, society and the planet. I wrote about why we need a new kind of service literacy now, what it is and how we get there loudowne.com/2021/11/24/why-…
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This will do. Now it's on me to say smart things.
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Ain't no raconteur but @BelleHogg got me on a panel to talk storytelling at work with @BrigetteMetzler @LibbyHeasman Sign up: members.profession.digital.g… For the occasion, here's a story take on the @SarahHurc classic: "Government runs on relationships"
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Alt text: a post it note with the text: Government runs on relationships. Relationships run on trust, and stories!
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