Customer finishes training. Next morning: “How likely to recommend us? 0–10.” NPS is for the relationship, not one training session. Ask about the interaction: How well did it go? Meet expectations? Where did it fall short? Which surveys ask the wrong question?

Jeremy joins Terry Coutsolioutsos on The Zero Friction Podcast from RevRx AI Consulting to discuss friction across healthcare marketing, sales and customer retention. youtube.com/watch?v=mMaVG-Z8…

When AI models learn from their own output, they lose the edges first: the exceptions, the specific facts, the buyer who doesn't fit the persona. The answers still sound fluent, but the picture gets narrower. We wrote about why: reactiondata.com/reaction-ar…

In this clip, the XNAT team explores the challenges of working with complex datasets and why better data infrastructure is essential for meaningful scientific progress. youtu.be/lAeqSSvSP4c

In this clip, the team breaks down how XNAT goes beyond a traditional PACS to support computational research, real-world data, and AI while building an open-source community around better scientific collaboration. youtu.be/V4j086PEyeg

The leadership team from XNAT Works joins Jeremy for episode 34 of the OverReaction podcast. youtu.be/6BPbIcWTznE

Most sales funnels are noise. Legit prospects are buried under a mountain of tire-kickers. Every hour chasing dead-ends is one not spent on the few opportunities that actually matter. Smaller, sharper funnels win every time. Are you optimizing for quantity or quality?

Mike Raymer joins Jeremy for Episode 30 of the OverReaction Podcast. Healthcare tech OG with stints at IDX, @GEHealthCare, Misys, @Microsoft & M*Modal. Led innovative startups like Pro-ficiency & Vitalchat. Now also an active Angel Investor. youtu.be/19crf0PKD68

Follower counts are up. Engagement is down. Boosted Posts are everywhere. So we asked industry peers: Is LinkedIn becoming "too" pay-to-play? Here’s what we found… reactiondata.com/reaction-ar…

Robert talks about the shift he’s experienced recently going from years of abject skepticism to FDA approval to sudden significant market excitement about @UltrasoundAI. This is very common for successful start-ups. youtu.be/2FrPZyz_jNo

Robert Bunn joins Jeremy for episode 29 of the OverReaction podcast. Bob is one of the most fascinating people in healthcare. He’s developed cutting edge AI technology to dramatically improve maternal-fetal health. @UltrasoundAI @ReactionData youtube.com/watch?v=Ii5k_ZJa…

In this clip, Darrell contrasts how startups eagerly embrace new and unconventional ideas, while big companies resist due to deeply entrenched conformity and risk-aversion. youtu.be/kri2eTYRosM

Darrell and Jeremy discuss how most organizations strongly resist real strategic thinking due to a pervasive culture of conformity. youtu.be/un2c7qMy82A

Darrell Johnson joins Jeremy for episode 28 of the OverReaction podcast. youtu.be/tSbj6YmythE

In this clip, Dan dives into AI in healthcare, particularly the fact that the investor community cares a lot more about AI than customers do. youtu.be/EtwNNOv1pLg

Dan Herbstman and Kerchanin Allen, MA join Jeremy for episode 27 of the OverReaction podcast. youtu.be/GH4vBox3aew

More leads ≠ More revenue. In our latest article, we dive into how the most successful B2B strategies are pivoting from "how many" to "how qualified." reactiondata.com/reaction-ar…

Kevin and Jeremy discuss California's problematic unrealized gains tax proposal and why politicians like Ro Khanna so often deeply misunderstand the nuances of finance. youtu.be/PamUx6CMee0

If your CX program feels stuck on dashboards and surveys without real change… this one's for you. Moving beyond tools to guided, outcome-focused customer relationships. reactiondata.com/reaction-ar…

With ViVE kicking off in late February and HIMSS in March, the calendar is packed for healthcare innovators in Q1. Reaction Data's recent poll captures real sentiment on attendance intentions. See the results here: reactiondata.com/reaction-ar…