King Machine

On January 5th, an upstanding individual in my community was indefinitely suspended without warning or recourse for Harassment Via Username. The horrendous handle in question? Barackobamallammadingdong. A name that he has used for nearly a decade. Despite filing a support ticket and having the patience of a mossy stone, @TwitchSupport has completely ghosted his appeal process. They said he should log in with a temporary password to change his name; that did not work. They then said he should file a suspension appeal and then he could change his name; that also did not work. Then they simply stopped responding to his requests for assistance in making this right. He had an 8 year sub streak to my channel. That is now gone because of the lack of punctuality of @Twitch and @TwitchSupport and their non-existent desire to make things right for a user who has never been actioned on Twitch before and incurred the wrath of the automated moderation system, and then found no mercy from any human willing to review his case. I don't need to list the sorts of content you can find on Twitch by scrolling for a few moments. I don't need to list the controversies that other streamers have willfully walked into just to get a 7 day ban. How is this ok? How is this consistent? How is this just? Mr. Ding Dong deserves to be unbanned and have all of his streaks restored to the handful of channels he supported. Really hoping someone from the C-Suite can swoop down with a cape and right this wrong *cough* @djclancy999 *cough*