Goodwood , UK
Joined July 2009
“All systems operational” isn’t much help when a customer’s service is down. At Sorry, we’re bringing public and customer-specific status together on one page, with relevant notifications for each team. A first look at Audiences, coming soon: sorryapp.com/blog/audiences-…
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Three overlapping AI incidents. Three very different status-page stories. Claude showed what was changing. OpenAI showed broad scope. Grok gave a clear start and finish, with nothing between. My comparison: sorryapp.com/blog/openai-cla…
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We originally built the Status API to help the @postmarkapp team onboard. They needed it, we made it happen fast. One customer's need became a feature everyone uses.
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Thirteen years of building Sorry™ taught me this: companies don't lose trust from downtime. They lose it from silence.
New post: Why every business needs a status page in 2025. Because waiting for customers to find out about outages on social media isn't a strategy. sorryapp.com/blog/why-you-ne…
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Collections solved a problem we heard about constantly. One profile, all services. Simple.
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👀 This is a great write up from the @postmarkapp team in a recent incident as mentioned by our CTO & co- founder @SirRawlins 👇
Replying to @SirRawlins
Also, if you want a masterclass in post-incident breakdowns 👇 - Written by someone senior. - Recap of what happened. - Total transparency. - Lessons learned and changes made. - Thank customers for ongoing support and understanding. postmarkapp.com/blog/email-d…
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💪 Awesome end to the week at @sorryapp! After months of focus, we've migrated over to @fastly. Thousands of status pages now running much faster, safer & distributed. It's a pleasure to be part of the team with @SirRawlins @RobinGeall 🍻
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Robin retweeted
We love meeting people from all walks of life and shapes & sizes and this extends to our furry friends! It's important that our members can bring their trusty companions to work and they prove to be a happiness hit for everyone! #officedogs #wellbeingatwork #coworking
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Say hello to our new @Intercom app. Bring the latest information about outages and downtime from your status page into the Intercom messenger. buff.ly/2ShbLSb
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Loved taking part in this @reworkpodcast episode and learning more about cat.jpg too... Big thanks to Wailin for connecting everything. xitter.cf/reworkpodcast/status/9…
Since it's all about how to say you're sorry for real, we won't apologize for sharing the 16th episode of Rework with you. rework.fm/how-to-say-sorry/
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Proudly announcing our latest addition - Monitoring Automation, Turn Alerts Into Friendly Status Page Updates sorryapp.com/product/monitor…
Headed to hills for the afternoon - #ThisIsMyOffice @knomo @Surface_UK – at London, England
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Our latest Integration connects your status page to @SendGrid . Sends status page emails with confidence. sorryapp.com/introducing/sta… – at City of London, London
German Status Pages Have Arrived - blog.sorryapp.com/2017/05/05…
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We've added new features! Discover and Track the most innovative companies on Craft.co [search for free] #tech #innovation
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Southerners urged not to travel unless necessary as snow, ice and blizzards approach. Northerners - you'll need your cap. #snow
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Eight things to consider during a crisis, is a great post @katehartley polpeo.com/eight-key-themes-… – at South East, England
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