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@BroomeesI The company and its executives are involved in fraudulent marketing practices and misrepresentation of facts. When informed of the same and asking for refund for subscription charges (Rs. 9011.72) and booking amount(Rs. 39.20), company is denying the refund.
This is a clear misrepresentation of facts, misleading customers and lack of professional approach to marketing and customer acquisition. I also have a trail of messages on WhatsApp with proof. Please refund my subscription charges.
After observing these malpractices, I arranged the cook offline on Monday as the company support was not reachable. In addition to above, Before paying for booking and subscription, I was not informed that companies' customer support is closed on Sunday.
Next to my surprise, on website, it shows there is a third pricing whereby I should have only paid for 5 months at Rs1340+1 month free. I feel cheated and helpless as their customer support team denied the refund as I don't want their services due to lack of reliability and trust
After booking the service, Priyanshu, onboarding manager charged me extra by sharing another brochure with higher subscription charges starting Rs. 1030/-, which at the time of paying for subscription, I ignored in good faith as I assumed that the things must have been aligned.
Initially when I was contacted by Broomees' presell/customer service representative, who shared a brochure that mentions cook subscription starting Rs. 827/-.
@cultfitOfficial Scam alert! As per this link: bit.ly/44UDUEN0, with Pro membership, one gets unlimited access to cult gyms but you only get 2 entries/month. This is clear misrepresentation of facts, misleading marketing and tantamounts to unfair trade practices.
@cultfitOfficial is simply trapping money in their system. Even though you have a way to refund to original source, you are fearful of your services that customer might not return to you because the service is too expensive.
@cultfitOfficial Why should I pay for your mistake? You should refund your customer. There is no such transaction in our financial system that can't be reverted and recorded. Next time I will tag our PM who dreams of success of Digital India campaign.
