#CustServ #CX leader & speaker. Foodie & traveler. @buffalobills #RollTide Syracuse bball
Smithfield, NC
Joined September 2011
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As much as I love the service and #CX of @SouthwestAir flight crew, the operational component underperforms. The customers and flight crew deserve better.
How long before service is restored? I've had a poor connection for the past 3 days @Ask_Spectrum. Please don't "apologize for the inconvenience".
Sean B Hawkins retweeted
🚨Merch giveaway🚨
I messed up which means free stuff 😁
FlexFit Hat
Mid-profile
Structured front
Mesh back
Pre-curved visor
Spandex sweatband
OS fits most
Leatherette 🦬 (won’t fade in the sun)
Your choice of small or large patch
Just like & RT
Winner picked Sun 9 July
Sean B Hawkins retweeted
Step aside, #Marketing team. I believe #CustomerService should own #socialmedia and I've got solid reasons. Check out my latest article for @CallCenterICMI: "Customer Service, Not Marketing, Should Respond To Complaints On Social Media" icmi.com/resources/2023/cust…
Where is @SouthwestAir leadership/sr executives? I feel bad for all the workers who must face customers in this current #CX fiasco.
I truly enjoyed this #CX discussion with my friend @stacysherman. It's been watching her build this insightful platform to champion #CX excellence. Honored to participate. doingcxright.com/2022/11/20/…
😳
If Tua takes the field tonight, it's a massive step back for #concussion care in the NFL.
If he has a 2nd concussion that destroys his season or career, everyone involved will be sued & should lose their jobs, coaches included. We all saw it, even they must know this isn't right