We’re delighted to announce that ServiceTick is rebranding to @Davies_Group! Under our new brand we’ll be working even closer with the wider Consulting & Technology team at Davies. Find out more about Davies here - bit.ly/2YWv7oQ #cx #tech #rebrand #daviesgroup

Did the lockdown affect customer service standards in the insurance sector? We have been monitoring NPS and Customer effort for the past 6 years across a basket of around 20 General Insurance brands, so naturally, we were intrigued... servicetick.com/company/blog…

We're delighted to announce CheckIn - an intuitive and powerful mental wellbeing app that we are offering for *free* during the coronavirus emergency. Find out more at: servicetick.com/company/blog… #MentalHealth #MentalHealthAwarenessWeek #covid19

It’s absolutely vital to know what your existing customers think of the service you deliver if you want to retain them. How can you do this? Read our pro tips for measuring #CX in 2020 in our latest blog post: servicetick.com/company/blog…

We're delighted to announce that we've partnered with @huggg_uk to offer 'Real rewards' - tangible employee benefits which are awarded automatically based on what customers are saying. Find out more here: servicetick.com/company/blog…

It's the final day of #NCSW19! The final theme is "Building brand reputation and trust by delivering on promises". Read our thoughts here: servicetick.com/company/blog…

Day 4 of #NCSW19 is all about leadership and championing customer service in the boardroom. Read our thoughts here: servicetick.com/company/blog…

Today's #NCSW19 theme is "Recognition: Celebrate your customer service heroes". Check out our thoughts here: servicetick.com/company/blog…

It's day 2 of #NCSW19! Today is all about identifying and nurturing customer service skills in your organisation. Read our thoughts about that here: servicetick.com/company/blog…

Today is the start of #NCSW19. We’ll be offering some thoughts on each daily theme. Today is all about knowing your customer. Read our thoughts here: servicetick.com/company/blog…

Good to see ServiceTick featured in this excellent summary of why an effective Voice of Employee programme is so crucial to CX success. bit.ly/2knRtuS

There are 7 crucial steps to getting the most from your employee feedback. Learn what they are here: servicetick.com/company/blog…

The second part of our "six steps to building an engaged workforce and reaping the benefits of engaged employees" article series is now out. Read it here: servicetick.com/company/blog…

There are six steps to building an engaged workforce and reaping the benefits of engaged employees. Learn more here: servicetick.com/company/blog…

ServiceTick's very excellent Boyden Manns judging entries at UK Employee Experience Awards 2019 today. #EXA19 #EmployeeExperience @awardsinter

Engaged employees – the magic ingredient of satisfied customers and successful businesses! Read our latest blog post here: servicetick.com/company/blog…