Silverblaze Solutions

140+ customers and counting. For more than 25 years, Silverblaze has worked alongside utilities to make the digital customer experience simpler, more useful, and more connected. #silverblaze #utilitytechnology #utilityindustry

Are you new here? Get to know Silverblaze and what we can do for your utility on our website silverblaze.com #silverblaze #utilitytechnology #utilityindustry #customerengagement #utilitycustomerexperience

Our phones are part of just about everything we do. Utility customers are bringing those same digital habits and expectations with them. Meet your customers where they already are with Silverblaze. Let's connect. #utilitytechnology #utilitycustomerexperience

When the weather changes, utility bills can change along with it. Give customers a clearer view with Silverblaze. silverblaze.com #utilityindustry #utilityinnovation #utilitysoftware

Customers shouldn’t have to go looking for important information. Timely alerts can keep them updated about outages, account activity, billing, and other changes that matter. silverblaze.com #utilitytechnology #customersatisfaction #utilityinnovation #digitalutilities

Fall brings more than cooler temperatures. It can also bring a shift in how customers use energy throughout the day. Silverblaze helps utilities give customers greater visibility into their usage: silverblaze.com. #utilitytechnology #usageanalytics #customerengagement

A better utility customer experience doesn’t always require a major change. Sometimes, it starts with making the everyday experience a little easier. See how we can help you put these tips into action at silverblaze.com/

If customers only visit your portal when it’s time to pay the bill, there’s a lot more the digital experience could be doing for them. The most useful portals give customers reasons to come back throughout the month. #customerengagement #digitalselfservice #utilitytechnology

This October, the Silverblaze team will be joining utility professionals from across the public power community at the 2026 Customer Connections Conference, come say hi! publicpower.org/customer-con… October 25–28, 2026 Nashville, Tennessee

Today, customers are used to having information at their fingertips. They want to check their account, make a payment, understand their usage, and receive important updates without having to go out of their way to find them. #utilities #utilityinnovation #utilitysoftware

Fewer calls doesn’t have to mean less customer service. In fact, it can mean customers are getting what they need faster. Better self-service can make things a little easier on both sides. #digitalselfservice #customerexperience #utilitytechnology #customerengagement

Self-service should make life easier, not just move another step online. The easier it is to go from “I need to do this” to “done,” the more useful the portal becomes. #utilitysoftware #digitalselfservice #customerengagement

A customer logged in. But what happened next? Did they actually find what they needed? Completed a task? When it comes to utility customer engagement, the numbers that matter most are the ones that tell you what customers are actually doing. #utilitytechnology

AI is everywhere right now. For utilities, it’s less about having AI and more about what it can actually do. The question is: Does it make things easier for your customers and your team? silverblaze.com #digitalselfservice #utilityAI #utilityinnovation

Think about how much we manage from our phones every day. Banking, shopping, appointments, travel, and plenty of other everyday tasks are all just a few taps away. For utility customers, that same kind of convenience matters. Let's connect: silverblaze.com

9:00 PM: Your customer has a question about their bill. 9:01 PM: They get an answer. No waiting until morning and no routine call added to tomorrow’s queue. With AI built into the customer portal, customers can get straightforward answers, 24/7.

Not all customer portals are created equal. Proactive notifications that keep customers informed before they pick up the phone. A seamless experience across mobile, tablet, and desktop. See what a best-in-class utility portal looks like at silverblaze.com

A utility billing system is more than a tool for generating invoices. It shapes customer trust, supports billing accuracy, improves self-service, and gives utility teams access to the data they need. Explore the right billing system in our blog: silverblaze.com/blog/underst…

Online bill payment isn't a premium feature anymore. It's an expectation. Customers want to pay their utility bills the same way they pay for everything else, quickly, easily, and from any device. Silverblaze simplifies your bill payment: silverblaze.com

The City of Kings Mountain has launched KMpay, a new mobile app powered by Silverblaze Solutions. This is another step forward in helping utilities deliver better digital customer experiences. Read the full announcement on the Silverblaze website: silverblaze.com/news/kings-m…