This probably won't be popular cause there seems to be some perception of 'word = fact' amongst these replies but the public beef made me wary of both of you. Disclaimer first, I don’t use the Glacier app and didn't even know what it was prior to today. I don't really watch Shawn unless I like the guest (honestly find him pretty boring). But dropping this article right in the middle of your beef isn't the best optics so I decided to research your claims, you hyped up a "follow the money" deep dive and straight away i got the vibe this was written out of animosity cause it literally just consisted of looking up public trademark and pending records to point out that one corporate LLC owns another LLC lol. I'll start with what I agree and verified, You are entirely correct that the consumer privacy policy fails to mention how they handle court orders or government requests and users should absolutely be demanding HQ update the terms to explicitly outline that process. However the rest of your piece is very selective and omits context to maintain a narrative that they aren't being transparent. You either miss understood or intentionally failed to distinguish that Glacier runs two entirely separate business offerings. You're treating the original enterprise company and the brand new direct to consumer app as if they are the exact same thing. There is a very clear separation which you framed as 'bait and switch' "Guardian by Glacier" (glacier chat) is their invite only zero knowledge enterprise platform for organizations while "The Glacier App" (the glacier app) is their new consumer product. The consumer burner app routes through standard networks like Twilio and legally must log basic metadata to follow telecom regulations. Holding it to the zero knowledge standards of their invite only separate enterprise platform is comparing apples to oranges at that point. The claim they changed the privacy policy "after you paid" is so easily verifably incorrect I really do wonder why you published that? There was no bait and switch as you repeatedly claim or sudden policy change. That update was literally just the first actual policy being published for the new app. When it was announced it was just a free waitlist promoted by Ryan and nobody had or was asked to pay yet or was asked to provide card info. Updating placeholder corporate terms to reflect the actual new product before billing is standard pre release buildup. Lastly may I ask what your resume is? You specifically framed the Glacier CEO's background in "Telecommunications Exploitation" as a massive red flag which I found super confusing considering what quick research i was able to do regarding yourself, Doesn't his resume state he was NSADoD? Didn't you claim to work 20 years with the NSA/DoD/CIA whatever it was yourself? You should know exactly what that term means and is the experince you want behind the creation of this type of product. to be clear i wanted to post the eaning "Telecommunications exploitation refers to the tactical abuse of vulnerabilities within global phone and data networks to intercept communications. Access to these flaws is highly sought after by state-sponsored actors and cyber-surveillance firms because it allows them to bypass device-level defenses and quietly monitor targets worldwide without user interaction. Conversely, in the professional sector, this extreme threat landscape has made telecom exploitation analysts and cybersecurity specialists exceptionally high-demand assets for defense contractors and major carriers racing to secure critical national infrastructure against increasingly sophisticated edge-network breaches." Why is his NSA background a privacy threat but yours seems to add a perceptive layer of credible authority?