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TCFCR

@TCFCR

The Center For Client Retention (TCFCR) provides research, training, and consulting services on how to improve the #CustExp and increase #loyalty. #CustServ

tcfcr.com/
Joined December 2012
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  • Followers2.6K
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Photo by TCFCR (@TCFCR)Photo by TCFCR (@TCFCR)Photo by TCFCR (@TCFCR)Photo by TCFCR (@TCFCR)Photo by TCFCR (@TCFCR)Photo by TCFCR (@TCFCR)Photo by TCFCR (@TCFCR)Photo by TCFCR (@TCFCR)
Welcome to our #CXBookHuddle, @RichardRShapiro! We are excited to share your book with our members. Save the date for the huddle: September 13th, 2018 @CustomerIsFirst @BeckyRoemen #CX #CustSev teapaw.org/BeckyRoemen/status/102…
Beck Roemen (@BeckyRoemen) profile pictureBeck Roemen
@BeckyRoemen23 Jul 2018
I'd like to welcome our next #CXBookHuddle author, @RichardRShapiro! He is the president of @TCFCR & we are thrilled to have him in our community and collaborating with us! You can purchase Richard's book, The Endangered Customer, here: a.co/5PqAyen Please join us!
Image from Beck Roemen (@BeckyRoemen)
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Close retail's customer loyalty gap with human interactions, events and brand advocacy #CX ow.ly/q3u330l8t97
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Customer loyalty: Why the post-purchase experience must deliver #CX buff.ly/2EjdDmr
Image from Smith + Co (@SmithCo_CEM)
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A1 It costs a lot of money to get to the heart of customer preferences & behaviours. To a large extent everyone is unique. And to make things even harder, preferences & behaviours are constantly changing! #CXChat
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According to Brian Solis, 55% of companies cite “evolving customer behaviors and preferences” as their primary driver of digital change. Yet, the number one challenge (71%) facing executives today is understanding customer behavior and impact. A bit of a disconnect! #CXChat
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Just 10 minutes til #CXChat time! Today's topic is #digitalcx. Who's joining us? #custexp #cx #cem
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Customer Service Daily is out! A compilation of #custserv and #CX articles: CustomerServiceDaily.com
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The only thing you can be certain about is you so be willing to give business your all and not let anything or anyone stop you. #motivation
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RT @hyken: Evolving to the new age of customer experience buff.ly/2nD9NkP via @MarketTechNews #Custserv #Custexp
Image from Ernan Roman (@ernanroman)
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A3. Make sure your phone number and contact information are easy to find on your site or app. #CXChat
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Awesome group of people on #CXChat today! Love all the great insights!
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With CX and any change initiatives, look for those opportunities that are high impact / low effort!! #cxchat
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In a few hours, join @annettefranz and me at 11am P/2pm E for #CXChat, when we’ll discuss low cost/no cost ways to improve your #CX.
Image from Sue Duris, CCXP (@SueDuris)
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The Benefits of Customer Service on Social Media #custserv #marketing via @Leadtail bit.ly/2iPQvqF
Image from Marsha Collier (@MarshaCollier)
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6 Helpful Tips for Holiday Search Ad Campaigns #ecommerce #seo #marketing bit.ly/2A0b76G
Image from Marsha Collier (@MarshaCollier)
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How Chef Ludo Lefebvre Is Using Tech To Forever Change Food Trucks - klou.tt/qchpq3rwc5zy
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Kind words do not cost much. Yet they accomplish much goo.gl/pcUn7v #quotes #custserv
Image from Ravi Shukle (@ravishukle)
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Why Understanding the Customer Journey Should Matter to Your Business purplegoldfish.com/understan… #custserv #sales
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I love the idea of bringing customer insight together with employee insight. This is how you get the big pic and find truth fast! #cxchat teapaw.org/Aimee_Lucas/status/920…
Aimee Lucas (@Aimee_Lucas) profile pictureAimee Lucas@Aimee_Lucas18 Oct 2017
A4. Before mapping, gather customer and employee insights to understand what’s going on. Look at data, f/b to ID scope reqs #CXChat
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#JourneyMapping is a great tool to enable companies to walk in their customers' shoes in order to understand the current experience. #CXChat
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