CEO of TeamSupport - B2B customer support software solution.
Dallas, TX
Joined June 2010
- Tweets1.3K
- Following46
- Followers184
- Likes86
Pete Khanna retweeted
Touch points (or dots) are not connecting. It requires us as organizations to work together across teams. #CustomerSupport & #CustomerSuccess should work harmoniously for the #CX (Customer Experience)
@jenmacintosh
@TeamSupportCEO
Pete Khanna retweeted
"If you don't have a dot connecting eco system, (where teams can share information freely) you won't be able to scale your business. And I can say that matter of factly." ~Jennifer MacIntosh
@jenmacintosh
@TeamSupportCEO
Pete Khanna retweeted
The next evolution of #support will be solving problems before the customer needs it. #ProactiveSupport
@majouz @TeamSupportCEO @SAP Listen in: teamsupport.com/support-is-t…
Pete Khanna retweeted
Make the email send delay configurable from zero to whatever the customer wants. A 2 min fixed delay doesn't work for us and is a showstopper. (I know you weren't really asking us about yourselves but since you mentioned it...)
Pete Khanna retweeted
Have you implemented any of these 5 #CustomerService strategies that win? 🤨Let us know! @TeamSupport dlvr.it/RJJYB1 #CustomerContactCentral
Pete Khanna retweeted
Where should success fit into an organization: “I am very firmly of the opinion that the head of #customersuccess should be a direct support to the CEO. If not, then you’re not taking success seriously.“@TeamSupportCEO
@asponline2 @MikaelBlaisdell
Pete Khanna retweeted
The difference between #customersuccess and #customersupport: In support you’re reacting to a customers need. In success there is a realization that customers should be taught how to use the product in order to increase profits. Learn more here: teamsupport.com/webinar-cust…
Pete Khanna retweeted
Check out this new video from @TeamSupport to learn all of the unique ways to use custom fields in #TeamSupport to get the information you need on your customers. #helpdesk #collaboration #teamwork #CX ow.ly/Hcax50wYQ5Q
Pete Khanna retweeted
.@TeamSupport | While #B2B support software may not be designed specifically for #facilitymanagement, it's a great way to collaborate and find information: bit.ly/2OW4JWo.
Pete Khanna retweeted
Your ability to deliver a great customer journey is dependent on the competence of your Customer Success Manager. Are you hiring the right people? #CustomerExperience #CSM bit.ly/2NlSz4P
Pete Khanna retweeted
52% of B2B customers are unlikely to engage with experiences that aren’t mobile friendly. On the blog, @TeamSupport CEO Robert C. Johnson shares this and other stats and strategies B2B CX leaders and practitioners need to know. buff.ly/2R5oIPb #leadership #CX
Pete Khanna retweeted
SaaSworthy ranks TeamSupport as the Highly Rated Software in Help Desk.
buff.ly/2VSJJQa
Well done team @TeamSupport!
#saasworthy #TeamSupport #awards #worthy #saas
Pete Khanna retweeted
Here are 11 types of difficult customers and how to deal with them!
ow.ly/RCWl50wwOGm
Brought to you by: @TeamSupport
Pete Khanna retweeted
Shout out to @TeamSupport for ranking #3 on @GetApp #CategoryLeaders for #CustomerService solutions in 2019! 🎖👏 bit.ly/2LDMAcb
Pete Khanna retweeted
@TeamSupportCEO Hi. Our interview just went live: If you want to improve your B2B customer experience, manage customer distress buff.ly/2ZKZqJv via @adrianswinscoe
Pete Khanna retweeted
If you start today, your #AI benefits can be seen in just a few months! Don't fall behind the #technology curb.
Pete Khanna retweeted
Great #AI has an immediate ROI. It saves your support agents time. Which saves you money. #savetime #machinelearning