Checked in to Hyatt Pune, only to find my room was changed without any prior intimation. No explanation, no apology, no courtesy. Just a silent switch. But I accommodated. But then went to their spa, came back to my room & opened a "sealed" comb package & found a comb that looked USED! 😱 Recycled hotel amenities? Disgusting & unhygienic. If they’re reusing combs, what else are they reusing? Toothbrushes? Horrifying to even think about. Raised my concerns with GM Sandesh Parab - & that’s when things went from bad to worse. Instead of listening, he was rude, condescending & dismissive. When I told him not to do this & that social media can make or break reputations these days, he shouted at me & said: "Do what you want, I’ll see what I need to do!" I asked his permission to take his pic to highlight the issue, he became nasty. This is how @HyattPune GM treats guests. A 5-star hotel with zero hygiene standards, recycled amenities, & a General Manager who bullies customers? Unacceptable! @Hyatt, is this your hospitality standard? #ShameOnHyattPune #HotelHygieneScandal #UnprofessionalGM #AvoidHyattPune @HyattPune @Hyatt_India @Hyatt @abitkar_prakash @JPNadda @narendramodi @BhattFoundation