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 Australia
telstra.com.au
Joined July 2009
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It started with texts. Now it's checking the weather, loading maps when you're off-road, or WhatsApp'ing Mum an "I'm here". From today, eligible customers using compatible devices can access selected apps with new satellite to mobile capabilities. tel.st/satelliteapps

A first for Australia: satellite to mobile connectivity expands from text to apps

Telstra is among the first telcos globally to expand satellite to mobile services beyond text messaging.

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Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible. (4/8)
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We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted. Vicki Brady, Telstra CEO (7/8)
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More details about what occurred is available on here 馃憠 tel.st/network-disruption If you want to get in contact or make a complaint, please visit here 馃憠 tel.st/outage-complaints (8/8)

Our recent mobile network outage has been resolved: here鈥檚 what happened

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A message from our CEO, Vicki Brady.
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We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people. (3/8)
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An issue in our mobile network caused significant disruption to our customers and to Australians. (2/8)
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Transcript 馃憞 Sorry we let you down. Last week we let you down, and I am sorry for that. (1/8)
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鈿狅笍 We're looking into an issue affecting some mobile calls and data connections. If you're having trouble connecting at first, try again as it may work on a retry. We're on it and will share an update as soon as it's fixed. Thanks for bearing with us.
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鈿狅笍UPDATE: We鈥檝e now implemented a solution that has addressed the impact of the secondary Triple Zero issue. (1/2)
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Our backup systems and welfare check process remains in place, however we have not needed to complete a welfare check since the solution was implemented. We鈥檙e sorry we let you down. Thank you so much for your patience as we鈥檝e worked through this. (2/2)
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鈿狅笍UPDATE: If you experience any issues calling Triple Zero, please immediately retry your call. We have seen good success of calls connecting on retry. We鈥檒l keep you updated here as soon as there鈥檚 more to share.
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鈿狅笍UPDATE: Our teams have been working through the night on the secondary Triple Zero calling error, reducing the number of times it鈥檚 happening by 90%. (1/3)
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We鈥檙e working urgently to fix it completely and we鈥檒l update you here when we have more progress to share.(3/3)
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Our welfare check process remains in place. If you have trouble calling Triple Zero, please wait while your phone tries to connect through another available network (this can take up to 90 seconds) or use another phone if you can. (2/3)
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2. Using a different phone to make the call As part of our back up process, we will complete a welfare check where we detect a failed Triple Zero call. (3/4)
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The team are on it and working to get this sorted ASAP. We鈥檒l continue to keep you updated here. (4/4)
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