Chief Technology Officer in Puzzel - Soving Customer Interactions. Trends, events and news.
Oslo, Norway
Joined September 2009
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Exciting learning from our latest research !
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Proud to add Digital First tools to our offering!
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Puzzel is at the forefront of innovation in digital customer experience. Our new digital engagement solution is unlike anything else being offered right now. It enables contact centres to become digital-first experience centres and actively drive more revenue for their companies.
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Thomas Rødseth retweeted
Just Posted: @Puzzelsolutions research reveals that "customers would spend 9% more for better CX". This fact has stemmed from the recent increase in CX expectations. These expectations are said to stay as the world opens back up!🌍
#cxnews #cx #pandemic
cxtoday.com/contact-centre/c…
Thomas Rødseth retweeted
Video Just Posted: Check out this interview with CX Today's @robscott_uc and @fredericlaziou, CEO at @Puzzelsolutions talking about the exciting innovation and growth in CCaaS
#cxnews #cx #customerexperience #innovation #growth #Ai #CCaaS #contactcentre
cxtoday.com/contact-centre/p…
Is video the new CX game changer? Millions now use video to connect with their friends and colleagues. So what about CX? Find out why I believe a video revolution is coming in my latest interview @CXtoday #video #cobrowsing #cxtrends #customerservice bit.ly/3tIxTHE
9 out of 10 customer-facing employees want to provide outstanding customer experiences. But sadly, many do not feel enabled to do so. Join me at #GetConnected2021 to learn how you can unify your UX, EX and CX to provide #TotalExperience.
RSVP: bit.ly/39OLCFO
Want to create Total Experiences? Have no clue what it is? Read this blog!
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Honoured to have @martinhw joining us to give you advice on the best CX strategy for 2021! #CX #customerexperience
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Thomas Rødseth retweeted
Matthew Sims, Director of 4T4 Consult, the first influencer to join @Puzzelsolutions new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla...
#4T4Consult #contactcentreoutsourcing
ow.ly/pZG050A3Gz7
Keeping employees happy in these strange times will help businesses on a successful return! contact-centres.com/3-winnin… #cx #employeeengagement #Customerservice #workforcemanagement
Looking forward to Solve even more Customer Interactions with our new colleagues at Logicalware! #CX #contactcenter #CCaaS #CRM
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Great to see so many customers and partners, and a lot of others that care about #cx #customerservice with #Puzzel. Thank you all for joining!
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New owners and new chapter!😀 Now the stage is set to bring our existing and future customers even more innovative services to solve their customer relationships. #CX #CCaaS #customerengagement #customerservice
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