The official account for TikTok support! Here to help 7 days a week, 8am - 5pm PST 🤝
Los Angeles, CA
Joined February 2020
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Have TikTok questions? We've got answers. Check out our new-and-improved Help Center, here: support.tiktok.com/en/
The TikTok app is currently experiencing some issues, which our team is working quickly to address. Thank you for your patience!
We’re aware of an issue that is causing some accounts’ Following and/or Followers count to appear as zero. We appreciate your patience as we work to resolve this.
We're aware of an issue that’s currently causing some users to experience a delay in videos being posted. Our team is actively working on a fix, and we'll follow up here with updates.
Is TikTok crashing on your Android device? We're aware of an issue rooted in Google's Android System WebView.
To fix: Open the Google Play Store, search for Android System Webview, then select the option to update.
Due to a temporary issue we're experiencing with profile videos and photos, some users may find that their profile image has reverted to the default setting. Our team is working to get things back to normal as quickly as possible and we appreciate your patience!
Android users may notice a delay in the ability to update or download TikTok - we're making a few updates. We'll share here when we're back in action.
Earlier today, one of our servers experienced a temporary issue causing short-term effects around usernames, profile photos, like counts, and follower lists. The issue has been resolved and your experience should be back to normal.
We're aware that clips of a suicide that was livestreamed on Facebook have recently circulated on other platforms, including TikTok. Our systems have been automatically detecting and flagging these clips for violating our Community Guidelines.
We're removing content & banning accounts that repeatedly try to upload clips, and we appreciate our community members who’ve reported content & warned others against watching, engaging, or sharing such videos on any platform out of respect for the individual & their loved ones.
If you're struggling with thoughts of suicide, or concerned about someone who is, we encourage you to reach out to a loved one or a local support service: tiktok.com/safety/resources/…
Hi TikTok community! We're aware that some users are experiencing app issues – working to quickly fix things, and we'll share updates here!