Have a question regarding your @ShopTobi order? Let @TobiCare make your life easier! Tweet us here or email [email protected]. Happy shopping!
California
Joined March 2013
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Dear Customers, we're so sorry for our recent hiatus from Twitter. We are here and ready to help! Send us a DM with any questions, concerns or feedback!
Oh no! We're sorry to hear that the item didn't fit correctly. Feel free to email us at [email protected]!
Hi there! Please email us at [email protected] for a thorough explanation regarding our Exchange policy. :)
Thank you for confirming. Please expect your refund confirmation regarding your returned item. Thank you for your patience!
Hello! We're sorry for the frustration. Could you please confirm your order number? We'd be happy to look into this for you!
We're apologize if the items did not work out for you. Please send us an email along with your order #. We'd be happy to help!
And is now at the last stage, under ready to ship. Therefore, your order should be shipped out today. :)
We see that your order was placed yesterday, 11/09 which is still within the 2 business days of processing time.
Hi there! Sorry for the confusion. We ask to allow all orders to process within 2 business days before they ship out.
*happy dance* Glad we could help! teapaw.org/MoIIyLewis93/status/77…
TBH the way to my heart is good ass customer service, props to @ShopTobi for their quick response with good news
Hey @_krenee Looks like our last email was sent to you at 8pm PST last night, but we haven't heard back. Hope to hear from you soon!
@_SammSammSamm We'd love to assist! Please send us an email along wit your order number. We look forward to your email!
@carlyruggles Oh no! We're so sorry about this. Please reach out to [email protected] with your order #. A stylist would be happy to help! Ty!
@prabneeka Please feel free to send us an email with your order number to [email protected]. We can gladly check your order status for you!