Arcade CEO @TheMostlyGreat reveals the 2 opposite failure modes killing enterprise agents: give them too little access and they’re useless, give them your access and they’re too dangerous to trust. "The biggest problem that everybody runs into when they try to connect an agent to something else is how do they trust that the agent can do it. We typically see two failure patterns." "The first one is they give the agent its own identity. If I create an agent that can read compensation data in Workday, and the intern has access to it, can the intern have access to the CEO’s compensation? The answer is no, so you end up reducing what it can do to a place where it’s not that valuable." "The other failure pattern is you put an agent on your laptop, and then the agent can do things as you. You can delete all your emails, delete all your files, and if you’re senior enough in an organization, you can drop a database table." "Where we come in is we help control and govern: can this agent, on behalf of this user, perform this action on this system?"