Wil Catlin (@WilCatlin) header
Wil Catlin (@WilCatlin) profile picture
Joined March 2009
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Wil Catlin retweeted
Well, now I've chatted with @XfinitySupport, and, to be blunt, it was useless. Verified my acct, but no closer to a solution. One 65 min call to 800#, then visit their store to be told a credit would be issued, 14 follow-up emails to the asst. mgr, 5 calls, still nothing. #BAD
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Well, now I've chatted with @XfinitySupport, and, to be blunt, it was useless. Verified my acct, but no closer to a solution. One 65 min call to 800#, then visit their store to be told a credit would be issued, 14 follow-up emails to the asst. mgr, 5 calls, still nothing. #BAD
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Just waiting........
Replying to @WilCatlin
Maybe I should cut the cable and switch to @verizonfios and just go with Internet TV. Brian L. Roberts, why is it so difficult to get an overcharge reversed? Been a customer for 29 years... @XfinitySupport @Xfinity @comcast #CustomerExperience #customerHelp
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Wil Catlin retweeted
Maybe I should cut the cable and switch to @verizonfios and just go with Internet TV. Brian L. Roberts, why is it so difficult to get an overcharge reversed? Been a customer for 29 years... @XfinitySupport @Xfinity @comcast #CustomerExperience #customerHelp
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Been in the store for an hour. 14 emails to the assistant manager, 5 calls, since my initial visit on 11/1/25. @XfinitySupport.
This quoted post is unavailable.
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Maybe I should cut the cable and switch to @verizonfios and just go with Internet TV. Brian L. Roberts, why is it so difficult to get an overcharge reversed? Been a customer for 29 years... @XfinitySupport @Xfinity @comcast #CustomerExperience #customerHelp
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Hello @ATT , I have reached out on six different occasions to have you correct my service charges. During each call, the customer service rep said it would be corrected during the next billing cycle. Still incorrect. Should switch to @Verizon, @TMobile. @John Stankey
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Hey, @ATT, can you take me off hold so we can finish the call? Having to call each month is exhausting.
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Mitchell & DeSimone, thank you for the opportunity. #opportunity #thankyou lnkd.in/eWEQWPvJ
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