The most powerful customer support solution that uses #generativeAI for a suite of automated tools. Elevated responses, delighted customers. Read our #CSRaves!
TX & NY
Joined August 2016
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PL-ai-N Speak: Unboxing Subscriptions: Navigating E-commerce Customer Servi xitter.cf/i/broadcasts/1OyKAZMkX…
PL-ai-N Speak: From Support to Success: Pathrise's Customer Focus xitter.cf/i/broadcasts/1YqKDgkZb…
Empathy in Action - Customer Excellence with David Wilson xitter.cf/i/broadcasts/1BRJjPZeb…
PL-ai-N Speak: Linking Lineages - Ancestry's AI-Driven CX Journey xitter.cf/i/broadcasts/1gqGvQoWp…
PL-ai-N Speak: Trailblazing CX - Fostering Community in the Great Outdoors xitter.cf/i/broadcasts/1DXxyjaed…
Shoutout to HiOperator Team for building and launching SuperSAT!
Proactively measure customer satisfaction to delight customers with every interaction using SuperSAT by HiQ — our CX Empowerment Hub.
If you haven’t tried it, now’s the time.
hiq.cx
👏 Day 2 of SuperSAT’s Product Hunt Launch with increasing support!! 👏
Measure #customersatisfaction for 100% of customer interactions — even when a customer doesn’t answer your #CSAT survey.
Visit and comment on Product Hunt. bit.ly/SuperSATProductHunt
🌟SuperSAT on Product Hunt! Continue the momentum 🌟
Get strong indications about #CustomerSatisfaction while a conversation is happening to delight every customer.
Visit and comment on Product Hunt.
bit.ly/SuperSATProductHunt
🚀 Product Hunt launch: April 10, 12:01 am PDT! 🚀
Introducing SuperSAT:
🔍Analyze 100% of interactions in real-time
📈Update score instantly
👀Dashboard for evolving sentiment
🌟Intervene when needed for positive interactions
Support our launch! bit.ly/SuperSATProductHunt
#Customersupport has a CSAT problem!
⏱️ Scores come post-conversation, which hides nuance
📉 Only 10-30% of customers report CSAT
💸 Reports lag behind, relying on pricey audits for retroactive solutions
How do you tackle CSAT hurdles?
Our answer on Product Hunt next week!
What does it mean to measure #CSAT during a #CustomerExperience?
@BernardSlowey at @salesforce measures digital CSAT during key moments within self-service experiences.
We put our spin on real-time CSAT reporting. Stay tuned!
PL-ai-N Speak: Bridging Success to Service in Retail Apparel xitter.cf/i/broadcasts/1YqxoDmwk…
CSAT is becoming a metric of the past.
As a lagging indicator, it measures success after a customer interaction.
When you receive a CSAT score, the problem’s solved and the customer’s moved on.
Turns out only 1 in 10 #customers respond to customer feedback surveys.
How often do you answer the #CSAT question at the end of your #CS interactions?
PL-ai-N Speak: The Golden Rule in CX - A Blueprint for Service Excellence xitter.cf/i/broadcasts/1yNGaZPMy…
Our solutions are so helpful and delightful that even our partner's customers suggest that our generative AI agents get a raise! Just imagine how we can elevate your businesses' CX experience. #customersupport #rave #generativeAI #customerexperience
PL-ai-N Speak: Humanizing AI CX with Luxury Strategies xitter.cf/i/broadcasts/1mrxmyALp…
PL-ai-N Speak: The Art of Balancing Tech and Personal Touch xitter.cf/i/broadcasts/1OwxWYvWW…
HiOperator retweeted
I need to reset my password. Can #AI help with that?
@_HiOperator’s @ElizabethTsai says this task is one of many that will free up customer service reps for more complex issues. Read more: on.ypo.org/48pnVjm
#business #innovation #technology
