Evertonian. Father of two. 4 x Salesforce Certified CRM Strategist and Evangelist. Opinions are purely my own and likely ill advised.
London, Ontario
Joined April 2011
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Hi @BMO @Mastercard. I’ve been a client for almost 20 years. I was on hold for 7 hours before I have up trying to get my credit card fixed. How do I get service from you?!?!
Hi @WestJet, I had two flights booked with you through Expedia in 2020 that were cancelled. I have credits. They say you haven't issued an "official refund policy" allowing them to refund us. Is that true? I've spent an awful lot of time on the phone with them arguing. Thanks.
Michael Grant retweeted
Everton.
Created the first "in the community", engaging supporters on everything from mental health to education.
A club I never played for but still drops me a line to ask about MH initiatives.
So not surprised at all at their stance today.
Never change @Everton 💙
Michael Grant retweeted
Congratulations to @startca on winning the @TechAlliance #Gamechanger award! Start.ca is committed to creating a culture of positive impact and this award recognizes their incredible success.
#LdnOnt #SWOnt
The #Gamechanger Award goes to a company whose culture is paramount to the success of their business, growth and profitability. Presented by @StrongholdIT offering technical support services in #SWOnt.
Congrats to @startca, the recipient of the Gamechanger Award 🎉
Michael Grant retweeted
Over the course of my 29+ year career, I've never worked with a firm that took such a personal and genuine interest in the mission. Listen to this first episode... cause I may be a guest on episode 2! tmd.ca/podcast-the-10th-voic…
Michael Grant retweeted
I learn something from this incredible professional @anjakloch every time we chat - check out #TMDOnTheRecord
A new episode of #TMDOnTheRecord #podcast is here and it’s all about #DonorAcquisition. Guest @anjakloch joins to explore how the model has changed and what still needs to evolve in the #nonprofit industry. Listen to part 1 of 2 now: fal.cn/3dioA
Not for Profits are struggling now more than ever, yet so many in the space aren't adapting. Join us as we discuss with @anjakloch the challenges of donor acquisition in the current climate and why some NPOs are falling behind. #nonprofit #TMDOnTheRecord
A new episode of #TMDOnTheRecord #podcast is here and it’s all about #DonorAcquisition. Guest @anjakloch joins to explore how the model has changed and what still needs to evolve in the #nonprofit industry. Listen to part 1 of 2 now: fal.cn/3dioA
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TMD's fearless leader and chief strategist @dcliche talks about the risk you take with your brand if you aren't deliberate in your approach to understanding your customers' experiences interacting with it. You have to understand the journey. #JourneyMapping #CX #BeDeliberate
Understanding your brand’s #CX and making it part of your go-to-market planning means you can market based on what you know customers really want from you. But what happens if you don’t know?
Read our latest blog post to find out. fal.cn/3d9Jl
#JourneyMapping
.@dcliche and Jeff Timmins have a pretty great podcast that they let me try and ruin once a month. It gets off the ground in a few weeks with our first guest, but here's a teaser of what it's all about. TMD is On The Record. #marketing #podcast
We are excited to launch our TMD On the Record podcast. Whether you’re in marketing, comms, sales or operations, these conversations will be for you.
Listen to the first episode now: fal.cn/3cZcL
#NewPodcast #TMDOnTheRecord
Michael Grant retweeted
We're looking forward to this #ldnont virtual event with @iabclondon next week! Who else is attending?
David Cliche, Owner, President, and CEO of @tmdca has over 20 years experience leading international #marketing and business initiatives across multiple industries. Join us Jan 28 at 5 p.m. for an interactive panel discussion - click here for details: ow.ly/QRH050Dd1DO
Think #Salesforce sucks? Lots of people do... but are those people right? Of course not. Read on to find out how to make #Salesforce sing.
Think Salesforce sucks? You’re not alone. Our in-house CRM expert and strategist, @_MichaelGrant_, breaks down the mistake everyone makes when using the platform and shares the step that will make you fall in love with it all over again. Read his post now. fal.cn/3cQr0
Michael Grant retweeted
Welcome to 2021!
A friendly reminder that TMD is working remotely with the safety and health of our team continuing to be a top priority.
We are all here to help, so feel free to reach out at any time at tmd.ca or on social. Stay safe and take care. 🖤
This principle was one of the things that attracted me to TMD when deciding to join.
The 10th Voice principle is one way we support an inclusive culture and encourage diversity in thought. Learn more about our process and how we apply it to everything we do. fal.cn/3c4h9 #WorkCulture
Michael Grant retweeted
Today is #GivingTuesday and it may be the most critical fundraising year yet. To honour #nonprofit orgs today, we’re bringing attention to some of our partners and the important causes to support as we enter the season of giving. fal.cn/3bWyd #LdnOnt
Michael Grant retweeted
Do you have a #CRM system like @salesforce in place? Are you using it to its full potential?
While sales and operations should be embracing the power of a CRM system, CRMs pose significant value for marketers. We break it all down in a new TMD post. fal.cn/3bV6N
Michael Grant retweeted
.@startca is not just a friendly internet provider – they are also a friend of the community. For each new internet signup in November, they are donating to @CHFHope.
If you're ready to make a change, use this link to make it count: start.ca/CHFDonate
This Post is from an account that no longer exists. Learn more
Michael Grant retweeted
We all had different plans for 2020. What we didn’t plan for was the need to shift how we do business and the challenges to get back on track.
Our new blog post explores how to use #marketing to move forward. Click to read it now. tmd.ca/so-we-didnt-plan-for-…
Michael Grant retweeted
ChildFund International, with the help of author @RL_Stine, is helping kids & teens become published writers through the #MyScariestMonster contest.
Follow @ChildFund to be notified of the winning entries to read with your family this #Halloween.
Michael Grant retweeted
The iconic image of the 11 ironworkers having lunch atop a skyscraper has come to represent the hardworking qualities that make up TMD. Read our new blog post about it at fal.cn/3b4X5
#LdnOnt #LunchAtopASkyscraper #MarketingAgency
