With due respect, you need to learn customer management better. All of this would have been avoided if you responded to the first set of messages. That customer is panicking and she just needed information and for you to calm her down. You also can’t keep mentioning the driver, She has no relationship with the driver, she paid money to YOU, not the driver, so any issues with him is on you. Also saying “Cause of gummies” is disrespectful to your customer and your business, because if it was in-fact “Just gummies”, you wouldn’t be selling them.