UPDATE: @Airbnb @AirbnbHelp After publicly raising the issue, Airbnb asked me to contact them privately. I did. Another case was opened. Another Senior Case Manager was assigned. Yet again, no resolution. Airbnb has confirmed that a guest completed a six-night stay before Airbnb cancelled the reservation over a security violation involving only the guest’s account and it had nothing to do with us. They then imposed a $1,057.94 adjustment on our business and withheld $718.25 in earnings from a separate booking. Despite repeated requests, Airbnb has failed to provide the specific contractual justification for this decision or a clear path to a formal financial complaint. We fulfilled our obligations. The guest received the accommodation. The financial loss was passed on to us. This is not acceptable business practice! We are asking for financial accountability, a transparent explanation, and a proper independent review. @bchesky when will someone actually take responsibility?