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India’s March to a Digital Bureaucracy Over the past month I have tried to get the PUC (Pollution Under Control) certificate for the car of an elderly relative. Normally it is straight forward. Go to a PUC Center and in a few mins it’s done. Now however it needs “digitisation” to do the PUC. You go to the Parivahan website to update your details and upload documents. The PUC Center guy said he can do it for ₹300. It seemed like a straightforward task so I decided to do it myself. Uploaded the requisite documents. For almost a month no response. Today was driving and saw another PUC Center. Decided to check. He said he can do it for ₹300. Also said the govt website is useless for the consumer. Gave him the details. He had an instant response telling him the name in Registration Certificate and Aadhar was a slight mismatch. The name and surname matched. But the Aadhaar had a middle name as well. So it was a mismatch. His Solution: Change the name at RTO or Aadhaar so that the PUC can be done. So many questions on this digital bureaucracy. 1) Why should getting a PUC even need such a requirement? 2) Doing a name change means going from the online to the offline world - which defeats the purpose of digitisation 3) Why does a govt website provide instant response to a vendor but not the citizen? Digitisation was supposed to eliminate bureaucracy. Instead in the Transport World - India is instead becoming a digital bureaucracy @nitin_gadkari @MORTHIndia