I thoroughly enjoy helping others develop their potential whether through work or through sport.
South East, England
Joined March 2015
- Tweets473
- Following466
- Followers153
- Likes926
Alan Thompson retweeted
#Newblog from @PeterLavers with 5 key factors to consider when implementing a #B2B #VoiceoTheCustomer programme featuring the use of #NPS - #NetPromotorScore. Is it flawed for those that deal with Strategic #Partnerships & #KeyAccounts?
#CustomerStrategy #KeyAccountManagement
Should you implement #NPS in #B2B? I’m regularly asked about its suitability for #VoC. My answer isn't an immediate yes or no. Here are 5 critical factors to take into account. customerattuned.com/blog/sho…
@Customerattuned #NetPromoter #custexp #CSat #KAM #partnershipsurvey #VoS
Alan Thompson retweeted
Brilliant #insight from @PeterLavers and Rachel Waterfield on really listening to your #B2B customers rather than just 'doing surveys'.
#thoughtleadership #customercentric #VoC #B2Btrust #customerstrategy #CX #custexp #customerexperience #custserv
#CustomerCentricity Corner from @Customerattuned – Listening to Customers. In this edition I discuss #B2B #VoC with Rachel Waterfield, #CustomerInsight Manager at voestalpine Metsec.
#CSat #NPS #CES #trust #B2Btrust #customerresearch #VoE #custexp #CX customerattuned.com/blog/cus…
Alan Thompson retweeted
Strategic Objectives - Be Careful What You Wish For!
In this #newblog I discuss the #UnintendedConsequences of Un-#CustomerCentric #Strategy customerattuned.com/blog/str…
#customercentricity #customerstrategy #custexp #leadership #B2Btrust #CRM
@alanthom90 @MarkHollyoake @ellieluk
Alan Thompson retweeted
Our director @PeterLavers has a wealth of experience in #customermanagement. Get in touch to find out how he can help your business be more #customercentric.
#CRM #custexp #CX #custserv #marketing #B2B #trust #NPD
Can't believe it's 25 years since the launch of the #RollsRoyce #SilverSeraph & #Bentley #Arnage models! Very happy to have an article published about it in #RollsRoyceandBentleyDriver Magazine. customerattuned.com/blog/new…
#Marketing #customercentric #NewProductLaunch #automotive
Alan Thompson retweeted
Excellent discussion between our Head of People Capability @Alanthom90 and Chris Withers, Broker Distribution Director at Ecclesiastical Insurance on how brokers and insurers can differentiate themselves. customerattuned.com/blog/ecc…
#leadership #training #B2B #peopledevelopment
Alan Thompson retweeted
Excellent #insight from @justindoo and @PeterLavers on #customercentric #salesmanagement and #accountmanagement.
#customercentricity #customerstrategy #B2BTrust #custexp #custserv #leadership #thoughtleadership
In the latest episode of the @customerattuned #CustomerCentricity Corner I discuss with @justindoo a common tension in #B2B – how to balance short-term #salesculture with #trust-based #customerculture - customerattuned.com/blog/cus…
#B2Btrust #sellingskills #customercentric #KAM
Alan Thompson retweeted
Excellent advice from @alanthom90 on taking stock of your business and its performance. customerattuned.com/blog/che…
#B2B #leadership #trust #KAM #B2Btrust #businessperformance #customercentricity #trainingneeds #training #staffdevelopment #peopledevelopment
Alan Thompson retweeted
In the latest episode of the @customerattuned #CustomerCentricity Corner I discuss with @justindoo a common tension in #B2B – how to balance short-term #salesculture with #trust-based #customerculture - customerattuned.com/blog/cus…
#B2Btrust #sellingskills #customercentric #KAM
Alan Thompson retweeted
B2B Leaders ; Make Trust Building A Reality customerattuned.com/blog/b2b…
Alan Thompson retweeted
At last he's done it!!! Great news for anyone passionate about #customercentricity! New
@peterlavers #YouTube series on what it means in #B2B, starting with @OdameMumbi of @RMBCIB.
#CX #custexp #custserv #leadership
@ellieluk
@alanthom90
@db16ltd
@cranstonp
Great news for anyone passionate about #customercentricity! New @peterlavers #YouTube series on what it means in #B2B, starting with @OdameMumbi of @RMBCIB.
#CX #custexp #custserv #leadership
@ellieluk @MarkHollyoake @alanthom90 @db16ltd @cranstonp customerattuned.com/blog/wha…
Alan Thompson retweeted
How do companies measure investment in #training?
Real #insights from @alanthom90 and @db16ltd on #salestrainingprogram #measurement.
#salescapability #traininganddevelopment #leadershipdevelopment #leadership #staffdevelopment #KAM #accountmanagement
customerattuned.com/blog/how…
Alan Thompson retweeted
The latest episode of @PeterLavers' #CustomerCentricity Corner is out! Excellent #insight from William Makower of @PanlogicLtd on #DigitalTransformation.
#leadership #B2B #B2Btrust #customercentric #transformation #change #NewNormal #custexp #Innovationn customerattuned.com/blog/cus…
Alan Thompson retweeted
Yes - Alan is an absolute pleasure to work with. Well worth a chat with him about your #B2B #training needs.
#peopledevelopment #leadership #B2Btrust #trust #customercentricity #OrganisationalPerformance #TrainingandDevelopment #competencies #competencyframework
#StaffSpotlight: @alanthom90. Alan is our
Head of People Capability. Get in touch with him for the design and delivery of virtual, classroom and blended #training solutions in all aspects of #B2B #accountmanagement.
#KAM #HR #staffdevelopment #salesskills
customerattuned.com/who-we-a…
Alan Thompson retweeted
Such a productive #meeting ..! Even though I was there virtually :-) #teamspirit #leadership #powerfulleadership @Customerattuned
Excellent session with the @Customerattuned team today discussing all things #B2Btrust, #customercentricity, #customerstrategy, #accountmanagement and #peopledevelopment.
@MarkHollyoake @alanthom90 @ellieluk @cranstonp @db16ltd
#B2B #trust #kam #leadership
customerattuned.com/
Alan Thompson retweeted
The latest episode of the @Customerattuned
#CustomerCentricity Corner is out! Real #insight from James Leese on #CustomerStrategy.
#leadership #B2B #B2Btrust #customercentric #strategy #customerculture
customerattuned.com/blog/cus…
Alan Thompson retweeted
More #thoughtleadership from @PeterLavers and James Leese on #B2B #customerstrategy.
#leadership #B2Btrust #customercentricity #custexp #custserv #strategy
The latest episode of the @Customerattuned
#CustomerCentricity Corner is out! Real #insight from James Leese on #CustomerStrategy.
#leadership #B2B #B2Btrust #customercentric #strategy #customerculture
customerattuned.com/blog/cus…
Alan Thompson retweeted
#StaffSpotlight: @alanthom90. Alan is our
Head of People Capability. Get in touch with him for the design and delivery of virtual, classroom and blended #training solutions in all aspects of #B2B #accountmanagement.
#KAM #HR #staffdevelopment #salesskills
customerattuned.com/who-we-a…
Alan Thompson retweeted
Excellent session with the @Customerattuned team today discussing all things #B2Btrust, #customercentricity, #customerstrategy, #accountmanagement and #peopledevelopment.
@MarkHollyoake @alanthom90 @ellieluk @cranstonp @db16ltd
#B2B #trust #kam #leadership
customerattuned.com/
Alan Thompson retweeted
Why Build #Trust? Brilliant analysis and explanation of #B2Btrust from @MarkHollyoake showing what results can be expected if a company places trust at its heart. Vital reading for anyone in #B2B.
#leadership #thoughtleadership #KAM #customercentricity
customerattuned.com/blog/why…
Alan Thompson retweeted
Yes - this is essential reading for anybody who's passionate about #trust and #ethics in business. @MarkHollyoake's work on #B2btrust is ground-breaking and will change the way you lead in your company. Get in touch to find out more customerattuned.com/contact-…
#B2B #businessethics
Why Build #Trust? Brilliant analysis and explanation of #B2Btrust from @MarkHollyoake showing what results can be expected if a company places trust at its heart. Vital reading for anyone in #B2B.
#leadership #thoughtleadership #KAM #customercentricity
customerattuned.com/blog/why…