@amcdan

Interested in the intersection of customer, brand, product and employee experience. #CX, #B2B, #UX, #PX, #Marketing strategy, #DataScience. Golf, Colts, Pacers.

 Indianapolis
Joined March 2007
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This week's post >> From Sales-Centric to Customer-Centric: Three Critical Steps | CX Journey™ buff.ly/2ZdNw0f #sales #customers #cx #customerexperience #customercentric #culture
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Collection of resources about quantitative research, analytics, and data #UX #UserResearch #DataScience buff.ly/2UYljsp
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Andy McDaniel retweeted
Totango@Totango27 Mar 2021
It is only when we look at this as one interconnected journey, from the customer’s perspective, that we can really drive #customersuccess and #business growth. 🌱
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Andy McDaniel retweeted
Forrester
@forrester12 Mar 2021
Check out this blog by Principal Analyst @jjhnsn on our Buyer Signals Framework 👉 forr.com/2OKtxkj
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Forget Telling Stories; Help People Navigate bit.ly/38LZ50h
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🎁 Check out our hub for CX Statistics: hubs.ly/H0GMFCj0 📌 We’ve gathered 46 of the most impactful CX statistics to help drive home the importance of a unified CX as it relates to satisfaction, retention, and more.
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Andy McDaniel retweeted
Indianapolis Colts
@Colts8 Jan 2021
𝐑𝐎𝐎𝐊𝐈𝐄 𝐎𝐅 𝐓𝐇𝐄 𝐘𝐄𝐀𝐑 𝐉𝐎𝐍𝐀𝐓𝐇𝐀𝐍 𝐓𝐀𝐘𝐋𝐎𝐑 (Retweet it into existence) #PepsiROY + @JayT23
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Kirk Borne
@KirkDBorne23 Dec 2020
10-page [PDF] reference covers a semester's worth of introductory probability — The best #Probability Cheat Sheet that you may ever need: bit.ly/2GxLbBG —————— #abdsc #BigData #DataScience #Mathematics #Statistics #StatisticalLiteracy #MachineLearning #AI #DataScientists
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Moving insights from cost-center to strategic partner quirks.com/articles/moving-i… #MRX #insights
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Andy McDaniel retweeted
Kirk Borne
@KirkDBorne14 Oct 2020
Advanced #PredictiveAnalytics versus Traditional Historical #Forecasting : dy.si/17pKR4 ————— #BigData #MachineLearning #AI #DataScience #DataMining #IoT #IIoT #IoTPL #PredictiveModeling #Statistics #Mathematics ——— Graphic by @dataiku at bit.ly/2mNzWg0 #abdsc
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Brian Solis
@briansolis28 Sep 2020
"The Best Equation for Business Success Is Customer Success" What is customer success? Here's a formula introduced by @nrmehta, CEO of @GainsightHQ... CS = CO + CX. Customer success equals customer outcomes plus customer experiences. 🙌 salesforce.com/blog/2020/09/…
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Delivering data through content is essential - it gives us something worth talking about and informs how we talk about it: bit.ly/3k5KUpZ #FocusVision #Content #Marketing #Storytelling
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Andy McDaniel retweeted
MyCustomer@MyCustomer10 Sep 2020
How to tailor your CX priorities to fit your firm's strategic focus. If you know your business strategy, @jackspringman knows what your customer experience priorities should be... ow.ly/VSDc30r4c7T #custexp
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Cognitive biases that keep us from being rational. via @ValaAfshar
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Microsoft’s innovative research reveals what customers truly value quirks.com/articles/microsof… #MRX #marketresearch via @QuirksMR

Microsoft’s innovative research reveals what customers truly value | Articles

When the “usual” research methodologies started to feel limiting, Microsoft worked to uncover innovative research techniques and methodologies to more accurately forecast interest in its offerings.

quirks.com
The #SaaS #product management world is full of metrics and acronyms that could still trip up even the most experienced PMs. Here's a brief primer on SaaS product metrics. #productmanagement #prodmgmt bit.ly/3hsSaeB
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New from the Experience Investigators blog: How to Build Customer Trust: 4 CX Leaders Share bit.ly/2XNackk
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The best path to sustainable business success is to provide an experience that meets customer expectations. Check out what these #CXPA members and experts had to say about how to do that, especially during a crisis! buff.ly/2AFVUci @CXPA_Assoc #custexp #cx #cxpa
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Defining and Communicating Your Intended Customer Experience | CX Journey™ buff.ly/2PtB2ta << important work to be done to start down your #cxjourney! #custexp #cx
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