Leadership, CX, and Ops professional of embarrassingly many years. Advocate for worker's rights. Espouser of the Oxford Comma. Dad.
United States
Joined April 2008
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Ever wanted a REALLY frustrating experience? Then I recommend storytelling Frank Herbert's "Dune" over the course of several 20 min school car rides to 2 Star Wars-obsessed under-10s.
Related: I always knew @GeorgeLucasILM was a total thief, but holy fucking shit, dude. WTAF.
.@MosquitoCapital had this EPIC thread about why everything that's going down at Twitter is just...OMG so so SO bad. Read the whole thread, but this in particular is important.
Your front line workers are PEOPLE. And humanity IS dark. Treat them well or things will go sideways.
In what may be one of my final tweets given...all this, I implore you all to #vote.
I'm not going to say I don't care who you vote for...We're WAY past that. It MATTERS.
Vote for #BodyAutonomy, for #LGBTQIARights, for simple #ElectionRealism.
This election matters. Vote well.
I have chills. Someone channeled Tacitus' Calgacus but, you know, brighter.
Auferre, trucidare, rapere, falsis nominibus imperium; atque, ubi solitudinem faciunt, pacem appellant.
That's it. Stick a fork in me, I am ded. @mrpatto of @helpscout has written the PERFECT #customersupport article. Kudos, my friend. Kudos.
helpscout.com/blog/customer-…
Just because I’m in my early 40s and have never held a gun and have children and a job and a dog and...whatever...apparently I’m not allowed to go join an army to shoot at fascists who are invading a peaceful country.
Because my partner said so.
And that’s fucking bullshit.
Whelp, I can't believe it's come to this, but there you have it.
And my dear friends in Ukraine... if you can see this... I hope you're OK. Get in touch if you can, but stay safe. I love you all. 💙
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I cancelled my @TIME subscription in protest over their... poor... choice of #personoftheyear, @elonmusk.
Below is a 🧵containing the email that I sent in explaining why. As always, the opinions which I share here are entirely my own.
In case it's not clear, I am truly disgusted by the choice that was made here, and it was not only a step but a mile too far. I wish I could put it any other way, but that's it. I'm simply disgusted.