@AmericanAir Still no response. Can you check into my issue? The longer this goes on the more ppl I tell about the horrible experience. Thx
@AmericanAir only Angel at gate B32 for 730 BOS-LAX departure was polite and accommodating- he must be subbing in from Virgin or Southwest?!
@AmericanAir beyond the incompetency and condescending questions, she and other staff were insultingly rude and lethargic despite urgency
@AmericanAir sent in a full statement via website, but in short we have a service dog she didn't handle properly and held us up for 45+ mns