
Founder @Getshopwave Always happy to chat bikes, tech, food & retail.
London
Joined February 2009
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Check out my latest post:
Rebooting Britain: Can the UK escape its own grave? link.medium.com/o9cnnZCKLQb
Really hits hard after spending time building our business in the US, while observing western brand rollouts in China.
There is an energy that drives success, that is then celebrated, alongside a huge pay it forward culture and willingness to spend.
Many in the UK seem to focus on, even celebrate, austerity and scarcity.
Very few understand, very few are ever there when things get bad, I mean there with cash… not hopes and prayers, a high 5 and advice to stop drinking coffee to save money. 2020-2022 was very challenging for us and many of our customers who didn’t make it through the pandemic. NVIDIA has so many inspiring survival stories for founders. The Sega one is crazy.
Our technology is wrong. You should use someone else.
Then managed to get Sega to pay him $5m, buying him 6 months of runway….
DM if you would like to meet or are facing any payment, integration or scaling challenges as a hospitality or retail brand. @GetShopwave
Ben Brown retweeted
Replying to @steveonomics
The point of man is to build, create, and improve the lives of others.
The number on the screen is not relevant.
Ben Brown retweeted
If you’re thinking you had a bad day… Polen Capital decided the AI rally was overdone. In June 2023 they told clients Nvidia’s upside was “already priced in,” passed on it and Broadcom, and stuck with “durable” software instead: Adobe, Salesforce, ServiceNow, plus Shopify, CoStar, Paycom, Intuit, SAP — the exact cohort getting repriced for AI disruption.
The bill: ~60% of firm assets gone, almost $50B, in four years. The flagship fund’s down 45% from its 2021 peak during a historic bull market, now 243rd of 249 peers. They finally bought Nvidia in late 2025 — after admitting the bear call was wrong. 💀
To anyone that asks why I don’t eat or drink coffee at Shopwave customer locations with them anymore!
Major life hack: Don't complain, ever. Nobody likes a complainer. They drain the energy of everyone around them. It's exhausting spending time around someone who constantly complains about things outside their control. If it’s within your control, go do something about it. If it’s not, you’re just wasting energy thinking about it. Complaining gives too much power to the thing. Take back that power.
Nice message to founders, too easy to quit when things get hard 👊
Never quit as a founder. I’m begging you.
It’s 0 for longer than you’ll ever expect. No momentum. Soul-crushing doubts. Nobody seems to care. Even when it looks like it’s working, it’s not. You keep trying new things. You don’t lose hope.
Then it snaps to 100. You finally find the one thing that resonates. You wake up with more customers than you can handle. Everything is breaking. Momentum keeps building even when you’re not pushing. Something changed.
You didn’t get lucky, you just didn’t leave.
👊
Tony Xu has a test for every candidate who made it to his final interview at DoorDash.
He'd hand them $20 and an exit clause.
"Here's $20. Go get 100 customers in 8 hours. And if you want to leave right now, there's a plane ticket waiting."
This wasn't about closing deals.
It was about separating two types of people:
The ones who'd actually go knock on doors, talk to restaurant owners, figure it out in the messy real world.
And the ones who'd sit at a desk, pull some data, create a model, and call it a plan.
"Someone who's going to do something to go and collect information as opposed to someone who's going to collect data, scrape information from some internet protocol and then do some magical analysis on it."
The difference is ruthless.
One person figures out that coffee shops between 7-9am have owners who have 15 minutes to listen.
Another person builds a spreadsheet of optimal outreach times.
One learns by doing. The other learns by analyzing.
At a startup with 1,000 days of survival on the line, you can't afford the second person.
Tony knew that the people who'd actually go out, talk to humans, get rejected, adapt, and come back with 50 customers (not 100) were the ones who'd build something.
The rest would optimize their way into irrelevance.
From: @davidsenra conversation with @t_xu
Speaking at eCom Expo this morning on retail tech unification. 10:45, London Excel, Commerce stand. If you have a tech stack or transformation challenge, or want a glimpse into the future come and say hello!
Ben Brown retweeted
if you look at outlier success across history, its shocking how much of it is driven by simply staying in the game for decade after decade
tech hates this mindset: you have to be doing your biggest and best thing at every moment. the truth is you simply need to not crash out.
Great talk for startup CEO’s from @garrytan
Ben Brown retweeted
I feel fortunate that I moved to San Francisco 15 years ago and caught the very tail end of tech being weird and a bit nerdy.
Every startup in 2010 still had a few developers with ponytails, desks covered with hand-painted Dragon Quest figurines, a CTO who did 80 hours of community service in 2003 for installing malware on their high school computers, and someone in ops who had to leave the office at 6:15pm on Tuesdays to get down to Daly City for bagpipe lessons.
Now, everyone here is like "Oh man, I'm such a nerd! I'm super into hiking, rock climbing, and $400 mechanical keyboards for typing in Slack"
Wonder why @GetShopwave’s new HQ is surrounded by police. Turns out we’ve accidently moved in next to @McKinsey and protestors are outside. I went outside to ask, the angriest person said failed ERP migration, the next said failed POS x Payments rollout 😂 If you are struggling in these areas get in touch and we can help.



















