callcentres.net

Customer Centricity ow.ly/ZDMik #CX

QBE Aus & NZ creating a better web experience #CX ow.ly/ZDMdM

Telstra CX Improvements! ow.ly/ZDM3E #CX #CustomerService

Thanks @steve_nsw @DSC77 for sharing your insights. Watch the webinar on demand here: ow.ly/YISjF @logmein #cx #gst #retail

#supermarkets #banks #telco are lifting the customer experience game in Australia @steve_nsw @DSC77 @LogMeIn #cx #retail

#Internetofretail delivering a #humanexperience across channels #iot @steve_nsw @DSC77 @LogMeIn #cx #retail

Strong performing #retailers deliver a #seamless #integrated experience across in-store & #digital channels @steve_nsw @DSC77 @LogMeIn #cx

Four key #trends retailers need to know in very near future: #mobile #faster #experience #innovation @steve_nsw @DSC77 @LogMeIn #cx #retail

Live poll: Top #multichannel priority next 12mths is #bigdata & front end #technology, #mobile is low @steve_nsw @DSC77 @LogMeIn #cx #retail

#Retailers see #mobile will intensify #competition in the market! @steve_nsw @DSC77 @LogMeIn #cx

#mobile sales is expected to double in next 12 months driving online sales #onlineretail #mobilepay @steve_nsw @DSC77 @LogMeIn #cx #retail

Live poll shows #convenience 79% and not #price 52% drives #onlineshopping behaviour @steve_nsw @DSC77 @LogMeIn #cx #retail

74% of #Retailers believe #singleviewofcustomers is important but only 11% are investing in #integration @steve_nsw @DSC77 @LogMeIn #cx

#Disconnect between the consumer growth channels & 59% of #retailers not investing in any new channels @steve_nsw @DSC77 @LogMeIn #cx

#Digital channel usage is growing - bringing opportunity and complexity for #retailers to manage @steve_nsw @DSC77 @LogMeIn #cx

#Disconnect between what consumers do vs what organisations think consumers do @steve_nsw @DSC77 @LogMeIn #cx #retail

Live poll shows 60% of consumers using #online and #mobile channel as first point of contact @steve_nsw @DSC77 @LogMeIn #cx #retail

Abolishment of the $1000 gst free threshold will not level the playing field @steve_nsw @DSC77 @LogMeIn #cx #retail

LIve Webinar starting... now! @steve_nsw @DSC77 are our hosts ow.ly/YIRld @logmein #cx #gst #retail #custexp

15 mins to go! Join the live webinar now @steve_nsw @DSC77 ow.ly/YIRcY @logmein #cx #gst #retail