Managing Director, @thenaviogroup via @harvardhbs and @uofstthomasmn. Husband. Father to two dogs, Harvey and Thor. @timberwolves and @MNUFC aficionado.
Minneapolis, MN
Joined March 2013
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Working with grocers, can say this is backed by data as well. Produce freshness = customer loyalty.
50+ years ago large grocery stores positioned their produce at the back of the store or one of the perimeter walls.
The common wisdom was that it was close to the cool room, so made for operational efficiency.
But slowly over the years more and more retailers realized that there was far more value in showcasing the bright, fresh flowers and produce items at the entrance of the store.
An abundant display of colorful, fresh product as you enter the store sets the tone for your perception of the entire store.
Something that small village grocers like that below have always intuitively known.
And perception counts for a lot in grocery retailing.
It makes the difference between wanting to return or going somewhere else. And customer loyalty is the currency that grocers value the most.
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Nice look at Best Buy’s strategy via @nmeyersohn as it seeks growth amidst slowing consumer electronics sales cnn.com/2022/03/03/business/…
Hard to quantify but if you add in increased digital order fulfillment from stores - and local halo effect - equation on store profitability for retailers becomes more complicated than just four-wall profitability.
Store closings in the United States are expected to drop to a five-year low in 2021 after the worst year on record for closings.
cnn.com/2021/08/23/business/…
Long-tail items also allow specialty grocery to have clear lane with customers and present opportunity for legacy grocers to identify profitable path to add those same SKUs via digital ordering.
Interesting piece from @nmeyersohn. CPGs have lagged on supply chain innovation for years. Consumers want long-tail items yet CPGs insist on old production lines churning out top sellers. This gives oxygen to all those Instagram challenger brands. cnn.com/2021/08/11/business/…
Great point and also better equipped to manage growing consumer shift to digital orders
Lululemon is one of a handful of successful retailers to expand beyond its core product thanks to a keen understanding of the customer. Thanks to @RetailDive for including our thoughts. retaildive.com/news/whats-ne…
Retail private labels increasingly becoming credible brands and pulling from the traditional playbook.
Scoop: Heisman winner DeVonta Smith is the new face of Dick's Sporting Goods as likely first-round NFL pick endorses new men’s athleisure line bloomberg.com/news/articles/…
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“This is primarily a next-day service” -> key question is whether customers are willing to wait for their grocery delivered or whether they’ll increasingly want same day/more immediacy
Kroger is betting that cavernous automated warehouses are the solution to meet growing demand for online grocery orders in the race against Amazon, Walmart.
cnn.com/2021/04/14/business/…
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Nice piece from @bizboyle. We will likely see more of these formats via remodels or new store builds from other retailers over the coming years given the volume of e-commerce orders. bloomberg.com/news/articles/…
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Interesting concept. Have more faith that Nordstrom can pull off a store-based “marketplace” concept than, say, Macy’s given its customer focus but certainly lots of details that will need ironing out.
Nordstrom is giving more control and responsibility to some of the brands on its shelves through a concessions-based selling model. Grateful to have my comments included in this piece...
forbes.com/sites/retailwire/…
While there’s limited traffic to stores right now, Target’s emphasis on great in-store presentation coupled with a great curbside pickup also makes it easy for customers to say “yes” vs. Macy’s or Kohl’s which often feel cluttered with so many different choices.
Target’s newish athletic line is now its 10th billion-dollar store brand fortune.com/2021/02/08/targe… They are like retail's P&G. Amazing how they create this popular brands while others like Macy's, Kohl's, JCP struggle to make private label work.
Would add that merchandising presentation to provide much cleaner in-store experience (also borrowed from TGT) has been critical to results so far.
Familiar move from $TGT's turnaround playbook, but a critical one for any retailer who wants to remain relevant in $AMZN's world. retaildive.com/news/bed-bath…
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Wonder if this sticks around beyond 2020 given that it likely provides a positive customer experience in non-COVID times.
Target is setting up a reservations system to manage lines on peak holiday shopping days fortune.com/2020/10/22/targe…
BBBY well positioned with new initiatives such as same-day delivery as well as curbside pickup to take share from other retailers going into holiday season which should help BBBY acquire and retain customers.
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Great feature for customers and win for Bed Bath: integration into site and app vs. having to shop through third-party sites. Looks like white-label delivery service.
Bed Bath & Beyond wades into the delivery wars with its big-box rivals, partnering with Shipt and Instacart to offer same-day delivery ahead of the 2020 holiday season $bbby
cnb.cx/3cG9yuV
Great insight from @NeilRetail here on click and collect intent going forward. Retailers redesigning stores (like TGT first did) to account for flexible fulfillment.
The retail landscape is getting a makeover, for better or for worse, during the coronavirus pandemic. @melissa_repko and I detail 6 trends that could become permanent.
cnb.cx/3cEWEgO
Thanks to @truetostyle for including our comments. If you believe e-commerce as a % of total retail will remain similar post-pandemic, Hudson Yards is differentiated to draw in-person shoppers due to its elevated options and experience.
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Great piece. Heard this 10 years ago when working at Target in ecomm: customers won’t buy as much if they shop online. We found then - as have many other retailers - omnichannel customers spend more with retailer.
Why Costco doesn't offer grocery pickup: "We want you to walk the warehouse and see what we have to offer," CFO said.
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Great scoop. Noteworthy that it looks like Store No. 8 will be reporting to him.
Walmart has poached another former Target senior exec: Casey Carl, instrumental in making Target's website relevant after it cut ties with Amazon, will become Walmart's Chief Omni Strategy and Operations Officer. Which is quite a mouthful, I know.
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Nice piece ($) from classmate @Foxworth24 on labor in sports offering a nuanced, well-rounded perspective. Would imagine strength of agreements is a leading indicator of health of a pro sport. theathletic.com/1947463/2020…