Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team.
Joined September 2019
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Centrical Launches Workforce Orchestration System to Turn Business Goals into Measurable Frontline Outcomes: centrical.com/orchestration
Centrical Achieves ISO/IEC 42001 Certification for Responsible AI Governance: centrical.com/resources/iso-…
Today we’re announcing a $39M Series D, led by Leeds Illuminate and @Kingfisher6868, with continued participation from @JVPVC .
The funding accelerates what we’ve been building for 13 years: a Performance Intelligence OS for the humans and AI working together on the frontline.
😁 20% Increase In Resolution Rate
📉 30% Reduction in Early Attrition
⭐ 10% Increase in CSAT
Check out Centrical for #FinancialServices bit.ly/3I1P4xm
If an organization applies #gamification, 69% of employees will likely stay with that organization for over 3 yrs (Forbes)
90% of survey respondents admit that gamification increases #productivity (TechReport)
The 2024 Ultimate Guide To Gamification bit.ly/495Bmpb
In our latest episode of Future Proof your Frontline, we are taking a step back in time where April and Jayme reflected on his six month mark here at Centrical and what he's been up to on the road with our customers. Check it out!
bit.ly/3ODw8bR
#Interview #Customers
Unveiling THE 2024 Guide to Gamification - covering everything from what it is, what's at stake if you aren't using it, and practical steps to drive business results.
bit.ly/4bw6eRo
*added bonus* a nostalgic walk down memory lane 🎮
#90s #Nintendo #Gamification
That's what we are here for! Making everything easier 😎
bit.ly/3uqFktl
#G2Review #Microlearning #Innovation #CustomerSuccess
Read how Microsoft is using Centrical to drive behavior change and improve business results
😀12% less absenteeism
📞10% more calls per shift
📕 89% of agents acknowledge new information
The results reflected on annual ROI in the millions. bit.ly/3um3Ewe
Bread Financial was able to increase employee performance within six months of launching Centrical. A few highlights include:
- Improved productivity by 22%
- 15% increase in customer advocacy score
Read the full story here: bit.ly/48J4phV
#performance #productivity
Join us next Tuesday to learn the truths behind enterprise gamification and how to successfully implement it in your organization today.
bit.ly/4b4fhbP
#gamification #enterprise #strategy
🤖 AI guided
🕹️ Personalized experience
😄 Motivated and happy employees
📈 Real business impact.
See the power of Centrical through this self guided tour: bit.ly/3tS2ZTm
Ready to explore enterprise gamification? bit.ly/3vMHtQt
#gamification #getstarted #employeeengagement
Did you know onboarding is a “danger zone” for attrition. Call centers typically see ~70% or more of their first-year attrition within the first 90 days. Learn more in our latest article with COPC Inc. bit.ly/48HL00Z
#onboarding #attrition
Read the full interview from Ian Chappell and Andrea Meyer here ⤵ bit.ly/3HusWeU
#ManagerExperience #Interview #CX #EX