The modern, open source, AI powered customer support platform. Alternative to Intercom/Zendesk, built with a lot of love from the community.
Worldwide
Joined May 2017
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Chatwoot retweeted
I was looking at how we could make Chatwoot work on the iPhone Duo.
We already have most of the pieces in place: conversations, dashboard apps, and a set of actions. The challenge was making everything easily accessible on a dual-screen device.
Turns out, we can organize the entire interface into 3 panes, with 2 visible at a time.
You can simply swipe left or right to switch between panes, keeping the conversation and customer context easily accessible.
It feels like a pretty natural fit for a chat support app.
Introducing Auto-translate in Chatwoot 🌍
Support customers in their own language, without having to speak it.
🇫🇷 Customer writes in French → You read it in English. 🇬🇧 You reply in English → They receive it in French.
Automatically translated, both ways.
Works across live chat, WhatsApp, email, social, and more.
So good to have the team together in SF 💙 Here’s what we’ve been building lately 👇
The @chatwootapp team usually works remotely. But over the last couple of weeks, we've been together for an SF offsite. It's been really good to work side by side.
Of course, we got the long overdue @ycombinator sign photo 📸
We've also been shipping. A few updates 👇
ALT Chatwoot teammates posing together in front of the Y Combinator sign in San Francisco.
Chatwoot retweeted
Chatwoot is all the things: open source, YC, Ruby on Rails, and a sponsor of @sfrubyconf. Give them a star!
github.com/chatwoot/chatwoot
Please welcome Chatwoot (W21), an Emerald SF Ruby sponsor.
@chatwootapp is the modern, open source, self-hosted AI customer support platform. It's CEO, Pranav Raj S (@pranavrajs) shared that Ruby has been a big part of Chatwoot from the beginning.
We look forward to celebrating this Ruby story at our conference in November!
Chatwoot retweeted
Please welcome Chatwoot (W21), an Emerald SF Ruby sponsor.
@chatwootapp is the modern, open source, self-hosted AI customer support platform. It's CEO, Pranav Raj S (@pranavrajs) shared that Ruby has been a big part of Chatwoot from the beginning.
We look forward to celebrating this Ruby story at our conference in November!
Chatwoot retweeted
Voice has been one of the most requested features in Chatwoot since the early days.
Support does not happen in one channel anymore. A customer might start on live chat, follow up on WhatsApp, reply over email, and, in some cases, a quick call is still the fastest way to solve the problem.
We always knew that voice had a place in Chatwoot, but we wanted to get the foundation right first.
Over the last few years, we have focused on making Chatwoot a solid product for text-based customer conversations across live chat, email, WhatsApp, social channels, help center, automation, and AI. Once those workflows became mature, it made sense to bring voice into the same experience.
Today, we are introducing voice calls in Chatwoot.
The issue has now been resolved, and services have been fully restored.
We apologize for the inconvenience and thank you for your patience while we worked on the fix.
If you're still experiencing any issues, please reach out to us.
teapaw.org/chatwootapp/status/206…
🚨 We are currently experiencing service disruptions across parts of Chatwoot.
Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for the inconvenience and will share updates as they become available.
status.chatwoot.com
🚨 We are currently experiencing service disruptions across parts of Chatwoot.
Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for the inconvenience and will share updates as they become available.
status.chatwoot.com
Voice has been one of the most requested features in Chatwoot since the early days.
Support does not happen in one channel anymore. A customer might start on live chat, follow up on WhatsApp, reply over email, and, in some cases, a quick call is still the fastest way to solve the problem.
We always knew that voice had a place in Chatwoot, but we wanted to get the foundation right first.
Over the last few years, we have focused on making Chatwoot a solid product for text-based customer conversations across live chat, email, WhatsApp, social channels, help center, automation, and AI. Once those workflows became mature, it made sense to bring voice into the same experience.
Today, we are introducing voice calls in Chatwoot.
producthunt.com/products/cha…
We are live on Product Hunt today.
Chatwoot retweeted
BTW very impressed by how quick you respond and how much you care about your customers! It's so refreshing after spending so much money with @intercom and never feeling like they cared about helping our small business grow!
We are hiring a Customer Success Associate at Chatwoot.
You will work with new customers from day one, help them get started, understand where they are stuck, and make sure they get the most out of Chatwoot.
If you enjoy talking to customers and working at the intersection of support, growth, and product, we’d love to hear from you.
